Canvas, Communication Skills, Computer Maintenance, Computer Skills, Educational Technology, Establish Priorities, Finance, Hardware Specification, Help Desk, Identify Issues, Information Technology & Information Systems, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, Software Specification, Systems Administration/Management, Technical Support, Technology Analysis, Time Management, Training/Teaching, Web Browsers, Work From Home, Writing Skills
Posting Details
Position Information
Posting Number: SF2365P
Position Title: Support Analyst for Educational Technology
Position Type: Professional
Salaried
Department: Information Technology - Troy Division
Finance and Administration
Campus: Troy
Online
Work Status: Full-Time FT Temporary
No
Job Summary
The Support Analyst for Educational Technology position is responsible for troubleshooting Canvas LMS issues, completing helpdesk requests in a timely manner in a high-paced environment, and assisting and training students, staff, and faculty as needed. Assisting and installing ancillary systems that interface into the Canvas LMS, including Plagiarism Detection System, TurnitIn, Respondus Lockdown Monitor, Browser4.0, Exam Bank, NetTutor, Online Tutoring, and Camtasia, working daily in the Team Dynamix ticketing support system to address and resolve technical issues within Canvas, and developing training or informational presentations on the Canvas LMS to present to faculty at various training events.
Minimum Qualifications
- Bachelors degree in a related field
- Minimum of five years of experience working within an informational technology technical support area
- Skill in installation, trouble-shooting, and maintenance of technology hardware and software systems
- Demonstrated ability to interpret a variety of hardware/software specifications and take appropriate actions
- Ability to manage multiple tasks and prioritize those tasks effectively
- Strong written and verbal communication skills
- Excellent computer skills
Preferred Qualifications
• Bachelors degree preferred
• Requires a high level of independent judgment and decision-making within the job scope
Work Hours and Conditions
- Work Hours: Monday-Friday 8am-5pm
- Some weekend hours as needed
- List any hazardous conditions or physical demands required by this position
- None
Supervisory Responsibility
- Does this position have supervisory responsibility? No
Posting Date and Closing Date
- Posting Date: 02/04/2026
- Closing Date: Open Until Filled
- Special Instructions to Applicants
Quick Link: https://www.troyuniversityjobs.com/postings/44731
Reference Letters: Reference Letters Solicit References Through the System
No Last Day a Reference Provider Can Submit Reference
Applicant Special Instructions: Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply if applicable, so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact job@troy.edu.
Supplemental Questions
- Required fields are indicated with an asterisk
- How did you hear about this employment opportunity?
Troy University employment website: www.troyuniversityjobs.com
Chronicle of Higher Education
Higher Ed Jobs
Social Media website
Indeed
Other employment website: please specify below
Employee Referral: please specify below
Local newspaper: please specify below
Professional journal: please specify below
Other source: please specify below
Please specify
- Regarding your current employment status, please select one of the following:
Not a current Troy University employee
Current part-time Troy employee, including adjunct faculty
Current full-time Troy employee - initial appraisal period complete
Current full-time Troy employee - still within initial appraisal period (six months for new employees and three months for promoted employees)
- Do you have a Bachelors degree in a related field or a minimum of five years of experience working within an informational technology technical support area?
Yes
No
Applicant Documents
- Documents: Resume
- Cover Letter
- List of References
- Optional Documents: Letter of Reference 1
- Unofficial Transcript 1