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Support Analyst

HCL Global Systems Inc.

Irving, TX

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JOB DETAILS
SKILLS
Analysis Skills, Automation, Change Management, Communication Skills, Data Quality, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Incident Management, Linux Operating System, Offshoring, Performance Metrics, Problem Solving Skills, SQL (Structured Query Language), Scripting (Scripting Languages), Service Level Agreement (SLA), Software Administration, Unix Operating Systems, Unix Shell Programming, Use Cases
LOCATION
Irving, TX
POSTED
30+ days ago
Job Requirements:
  • Possess basic knowledge of Unix, Linux to support Legacy applications.
  • Utilize shell scripting and automation for recurring daily and monthly tasks.
  • Develop skills in Power Automate and power script creation.
  • Problem management / Desing and development of automation related use cases
  • Write and execute SQL queries for data validation and reporting.
  • Coordinate with application teams, infrastructure groups, and third-party vendors during system incidents.
  • Conduct thread dumps and core dump analysis when servers experience unexpected crashes.
  • Adhere to Service Level Agreements regarding all incidents and key performance indicators.
  • Demonstrate comprehensive understanding of ITIL and ITSM processes (including Incident and Change Management).
  • Proactively communicate and collaborate with customers, vendors, and offshore teams to address and resolve issues.

About the Company

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HCL Global Systems Inc.

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