Posting Details Position Information Job TitleSupport Analyst IT-Client ServicesClassification TitleDepartmentClient ServicesWork LocationALL SITESDutiesUnder direction the Support Analyst is responsible for troubleshooting diagnosing and repairing of computing-related problems. As part of the USS Technical Team this position will assist in maintaining advanced high-level client services systems such as VDI SCCM AD settings Life Cycle Management CopierPay-to-print classroom technologies. The primary focus is on field repair and onsite troubleshooting working directly with users providing high customer service levels and responding to trouble ticketsemail or walk-ins. Will be assigned to fill in on phone duty when needed. The Support Analyst is dedicated to the learning college concepts by developing programs and facilitating activities that promote student success and lifelong learning.Essential duties and responsibilities others may be assigned1. Assists with maintaining all college computer-related equipment inventory.2. Assists with maintaining the ticketing system provides thorough comments and descriptions when using a ticketing system and is responsible for completing field tickets.3. Assists personnel and other departments in the training of faculty and staff on new hardware and software.4. Assists with quotes and materials for preparing purchase requisitions.5. Assists with maintaining compliance with the colleges software licensing.6. Assists with User Support Services USS projects using all USS troubleshooting tools and methods.7. Assists with the installation and testing of technological equipment for curriculum and administrative use the loading configuring of operating systems patching and upgrades and updates on equipment.8. Assists with the execution of college computing governance and client security.9. Assists with the repairs upgrades and Life Cycle Management of all computing devices and labs.10. Installs any IT related devices including but not limited to computers printers copiers etc. and assists users anywhere on campus including remote sites.11. Assists with maintaining academic classroom lab software and images.12. Responsible for assisting multiple support servers including maintenance and upgrades including but not limited to - VDI SCCM Printer Microsoft Apple etc..13. Maintains and configures group policies and desktop control software.14. Provides support for all computer-based media software and hardware and all audiovisual setups phone problems and network connectivity issues.15. Assists with data analysis and preparing reports of all computer-based equipment owned by the college.16. Assists with maintaining current and up-to-date documentation of all procedures guidelines and information regarding specialized software installs that are purchased by the college.17. Performs other duties as assigned.EducationExperienceAssociates degree or higher required. Minimum of three 3 years relevant IT work experience required. Experience providing in-person walk-up or remote IT support Deploying and supporting Windows Installinguninstalling PC hardwaresoftware Performing mass workstation deployments and migrations Bachelors Degree preferred. AN Certifications or MicrosoftApple Certifications or ITHelpdesk Certifications. VMware certifications and other technical certifications are a plus.Please ensure you list required experienceeducation qualifications on your resume and application.Qualifications• Knowledge of operating system concepts and operation.• Familiarly with programs languages and supported software packages.• Above average communication skills with ability to collaborate.• Knowledge of personal computing hardware components.• Demonstrated analytical ability to logically approach problems.Position StatusFull TimeHoursGeneral hours Monday-Friday 800 am to 500 p.m. Hours may varyLocation Palos Hills main campus and extension sitesSalaryWage27.99-28.89hour plus benefitsHourlySalaryHourlyBenefitsFT Support Staff PositionMoraine Valley offers a generous benefits plan which includes paid time off tuition discounts for benefit eligible employees and dependents medical dental vision and retirement benefits in a collaborative and friendly environment. These includeHealth Dental VisionLife insurance Optional lifeDisability insuranceTuition reimbursementMVCC Tuition waiverSURS Retirement planVacation DaysHolidaysSick LeavePersonal daysBereavement daysTax-sheltered annuity plansVisit these links to learn more about specific benefits and eligibility criterion for this positioncategoryBenefit HighlightsBenefit Guide-DetailsReview of Applications Begins08222025Position TypeSupportHourly Staff Posting Detail Information Posting NumberSS00572POpen Date08112025Close DateOpen Until FilledYesSpecial Instructions to ApplicantsPlease apply online on the jobs.morainevalley.edu site with required materials and references. Please do not use a third party site to submit your application. To ensure consideration please apply prior to the review date. Note that sponsorship opportunities are not available.morainejobsmorainevalley.edu708 974-5704Supplemental QuestionsRequired fields are indicated with an asterisk . How did you hear about this employment opportunity Chicago TribuneHigherEdJobsInsideHigherEdChronicle of Higher EducationMVCC WebsitePostingEmployee of MVCCOtherNo Response Are you at State Universities Retirement System SURS annuitant currently receiving a monthly annuity or plan to apply for a retirement annuity under SURS within the next three 3 months YesNo Do you have the minimum of a high school diploma or high school equivalency GED AND are 18 years of age or older YesNo Do you have an Associates degree or higher degree YesNoIn progress Do you have at least 3 years of relevant work experience in IT as required YesNo Do you have at least one of the following certifications AN Certifications or MicrosoftApple Certifications or ITHelpdesk Certifications YESNODocuments Needed To ApplyRequired DocumentsResumeCurriculum VitaeCover Letter Optional Documents