Support Analyst with banking/data analytics skills

Support Analyst with banking/data analytics skills

• Perform system health check, monitoring, alerting, and corresponding action as required.
• Lead the investigation and analysis of application operational failures through to resolution, and drive follow-up for root cause identification.
• Analyze system monitoring dashboard (Dynatrace), logging system (ELK), and other tools to identify potential issues, conflicts, and risks.
• Responsible for ensuring the production and maintenance of high quality support documents and processes.
• Promotes innovative and improved methods of working, and implements best practices.
• Participate in walkthrough reviews of project release hand over, specifications, programs, Implementation plans, and PIV test plans.
• Write SQL queries against database and generate reports.
• Establish healthy working relationships across variety of IT partners / units and platforms to build influence and impact with key business partners

Salary Range- $75,000-$80,000 a year

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