Support and Staging Engineer

Support and Staging Engineer

Carrollton, TX

SIMStation is currently searching for a full-time Support and Staging Engineer to support multiple phases of the client lifecycle, including service contract support, AV system staging, configuration, testing, troubleshooting, documentation, and customer communication.

We are a leading provider of audio-visual recording and debriefing solutions, dedicated to advancing healthcare training and education. Our technology empowers universities, hospitals, and healthcare organizations to deliver more effective simulation-based learning experiences. We pride ourselves on being a trusted partner to our customers, combining innovative solutions with exceptional service and domain expertise.

                                                                                                           

What can we offer YOU?

• Salary compensation commensurate with experience
• 15 days of paid time off (PTO) and 7 sick days
• Comprehensive benefits package including medical, dental, and vision insurance
• Opportunity to contribute to a mission-driven organization advancing healthcare education and simulation technology
• Clear growth path toward the Support & Staging Team Lead role within the first 6-12 months

Qualifications:

• 10+ years of experience with advanced proficiency in professional audio-video systems staging and support
• Experience configuring and testing A/V and server/PC systems in a staging lab environment
• Experience with AV over IP systems, including DANTE audio, network video switchers, and related technologies
• Strong knowledge of rack building, cable management, cable testing, certification, and labeling
• Experience providing clients with high-level remote technical support
• Experience managing technical documentation, including network summaries, bills of materials, and signal flows
• Ability to learn and become proficient using internal SIMStation technologies and workflows
• Strong communication, ownership, and follow-through with the ability to coordinate across project and technical teams
• Interest in growing into a Support & Staging Team Lead role within 6-12 months as performance and department needs evolve
• Knowledge of low-voltage installation standards and construction processes is preferred
• CTS-I certification is preferred
• Medical simulation experience is a plus

Responsibilities

Technical Support & Client Service:

• Provide technical support for service contract clients
• Provide clients with high-level remote technical support
• Provide exemplary customer support and clear internal and external communications
• Troubleshoot technical issues across AV, server/PC, networking, and SIMStation software environments

AV System Staging, Configuration & Quality Assurance:

• Configure, test, and troubleshoot AV systems in the Carrollton, TX office
• Ensure quality of AV system staging using SIMStation specifications and checklists
• Perform configuration and testing of A/V and server/PC systems in a staging lab environment
• Support AV over IP systems, including DANTE audio, network video switchers, and related technologies
• Support rack building, cable management, cable testing, certification, and labeling standards

Project Coordination & Technical Documentation:

• Study system drawings, specifications, and technical manuals for planning, staging, and post-install testing/support
• Review project designs with the project team for accuracy, completeness, and system performance
• Create and manage accurate technical documentation, including network summaries, bills of materials, signal flows, and related project documentation
• Coordinate closely with Project Management and technical teams to support successful project execution and client readiness

Process Improvement & Leadership Development:

• Provide critical feedback for the continual improvement of Support & Staging department processes, standards, and checklists
• Learn and become proficient using internal SIMStation technologies, including ticketing systems, proprietary software, and department workflows
• Demonstrate ownership, follow-through, and consistent technical judgment in support and staging activities
• Develop the skills needed to coordinate work, communicate priorities, and grow into a future Support & Staging Team Lead role

Does this sound like the position for you? Apply with a current resume today!

SIMStation provides a complete ecosystem for healthcare simulation, combining powerful software, state-of-the-art hardware, and AI-driven features. From planning and recording to evaluation and reporting, everything is integrated into one seamless workflow.

Benefits

Paid time off, Health insurance, Dental insurance, Vision insurance

Job Type

Full time