Support Associate - Front Office (Urology)

Are you looking to expand your medical office experience? Dayton Physicians Network is looking to add a Support Associate - Front Office to our independently owned Urology practice!

Summary:

The Front Office Support Associate provides support to all functions within the medical office. Duties to include, but are not limited to: answer and route incoming calls; patient check in and out; collect co-payments/deductibles; update patient demographic information, schedule appointments; pull, file, scan medical records; various administrative tasks as required.

Schedule:

Monday - Friday, 8:00am to 4:30pm, eight hour shifts

No evenings, weekends or holidays!

Work/life balance schedules!

At times, this position could float to our Englewood office location as needed.

Why work for Dayton Physician''s Network?

• Work/life balance schedules
• Competitive Benefits Package
• Company holidays and a flexible holiday!
• Generous Paid Time Off (PTO) Package
• Additional accrual increase after 1 year of service with Dayton Physicians!
• 401K
• Yearly Bonus Program
• Tuition Reimbursement
• Company Events
• Referral Bonus
• Dayton Physicians Network as an Independent Practice <--- Watch video here!

DPN Core Value Expectations:

The CARES model reflects the principles that guide our day-to-day behaviors; our decisions, our actions, and our relationships with each other and with the patients and families we serve. All DPN employees are expected to embrace and demonstrate the following:

• COMPASSION: the patient is at the center of all we do
• ACCOUNTABILITY: we hold ourselves accountable for our actions
• RESPECT: we show respect for others
• EXCELLENCE with Innovation: we strive for excellence in all we do
• SERVICE through Collaboration: we provide service to our patients, team members and community.

Additionally, as DPN is a service-oriented organization, All DPN employees are expected to embrace and demonstrate the following when interacting with patients, employees and other customers:

• Smile, make eye contact and greet with energy!
• Restate what you are hearing. Listen patiently and compassionately to complaints. Our patients and families are likely going through a difficult time. Irritability on their part is not about you.
• Give full attention. Turn away from the computer screen and face the person you are conversing with.
• Explain any potential delays in service and provide frequent updates.
• Empathize (feel empathy for someone)

Essential Duties and Responsibilities:

• Answer and route incoming calls;
• Obtains, verifies and updates patient demographic information;
• Collects and records co-payments and/or deductibles;
• Verifies charts contain all necessary paperwork;
• Schedules return appointments, as required;
• Scans medical records for EMR as needed or requested;
• Ensures patient waiting area is free from trash and clutter;
• Assists other office support positions as needed or requested;
• Follow all health care privacy and safety rules and adheres to Dayton Physicians Core Values;
• Other duties as assigned.

Required Education and/ or Experience:

Requires a High School Diploma or GED. At least one (1) year of previous experience working in a Medical Office or administrative position, 2-3 years' experience is preferred.

General Skill Requirements:

• Excellent oral and written communication
• Working knowledge of Microsoft Office, including Word, Excel and Outlook.
• Experience working with a Practice Management system.
• Attendance and punctuality are essential requirements of this position to provide excellent customer service to both our internal and external stakeholders.