Support Associate - Scheduler

 

The Support Associate – Scheduler is responsible for scheduling patient exams, diagnostic tests, treatments and/ or surgeries.

Essential Duties and Responsibilities:
• Schedules appointments and answers patient inquiries regarding appointment schedules;
• For RO specific role: processes physician orders for imaging, labs, and other follow-ups;
• Notifies patients of all pertinent information required for surgery, treatment and/or testing including any payment expected prior to the scheduled date;
• Contacts patients to clarify, reschedule and resolve issues surrounding appointment times;
• Notifies Physician as necessary regarding their schedule;
• Completes patient forms, such as insurance or leave certifications and forwards to physician for signature;
• Obtains, verifies and updates patient demographic information;
• Contacts physicians’ offices, labs, and testing facilities to request results and other documents as needed or requested;
• Assists other office support positions as needed or requested;
• Follow all health care privacy and safety rules and adheres to Dayton Physicians Core Values;
• Other duties as assigned.

 

Required Education and/ or Experience:
High School Diploma or GED. At least one (1) year of previous experience working in a Medical Office or administrative position scheduling appointments or other activities on a regular basis, 2-3 years’ experience is preferred.

General Skill Requirements:
• Excellent oral and written communication
• Working knowledge of Microsoft Office, including Word, Excel and Outlook.
• Experience working with a Practice Management system.
• Attendance and punctuality are essential requirements of this position to provide excellent customer service to both our internal and external stakeholders.