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Support Associate, Technology & Data Center

Giant Eagle

Pittsburgh, Pennsylvania

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JOB DETAILS
SKILLS
1st Level Support, Access Control, Call Centers, Computer Maintenance, Computer Networks, Computer Security, Customer Support/Service, Identify Issues, Incident Response, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Knowledge Base, Laboratory Analysis, Local Area Network (LAN), Network Operations Center, Network Routers, Network Security, Network Switching, Operations Security (OPSEC), Retail, ServiceNow, Systems Administration/Management, Telecommunications Standards, Time Management, Wide Area Network (WAN)
LOCATION
Pittsburgh, Pennsylvania
POSTED
25 days ago

Job Summary

Provide first line systems support and customer service for technology hardware, software, and process issues while ensuring that customer problems are documented, troubleshot and resolved or escalated according to documented procedures.

THIS ROLE IS ON-SITE WORK MODEL AT OUR CRAFTON DATA CENTER LOCATION:
735 Beechnut Drive Pittsburgh, PA 15205
THE WORK SCHEDULE IS:
6:00am - 5:00pm (Sunday - Wednesday)

Job Description

Experience Required: 2-4 years of customer service or Information Technology

Experience Desired: 2-4 years working in a call center, working in a retail environment or IT Dock.

Experience Desired: Familiarity with ServiceNow, Grafana, and Datadog software

Education Desired: Bachelor's degree

Job Responsibilities

  • THIS ROLE IS ON-SITE WORK MODEL, THE WORK SCHEDULE IS 6am - 5pm (Sunday - Wednesday)

  • Provide first line systems support and customer service for technology hardware, software, and process issues while ensuring that customer problems are documented, troubleshot and resolved or escalated according to documented procedures
  • Monitor, maintain, and troubleshoot IT infrastructure and data communications (LAN/WAN, routers, switches, servers, and data center systems) to ensure network availability, security, and performance; perform diagnostics, resolve incidents, coordinate with vendors and service providers, and follow network standards and telecommunications procedures.
  • Ensure operational and facility security and continuity by managing system shutdowns, monitoring alarms and access controls, responding to security incidents, meeting schedules and deadlines, completing shift turnovers, opening incidents and callouts as required, and promptly reporting actual or potential issues to appropriate teams or management.
  • Proactively learn new technologies and expand knowledge of current technologies through exploring knowledge base, leveraging Level 2 Analysts, and exploring in lab environment
  • Communicate system outages and issue statuses to IS and business leaders in a clear and timely manner.
  • Ability to work onsite in a 7x24x365 data center environment.

About the Company

G

Giant Eagle

Founded in 1931, Giant Eagle, Inc. is one of the largest family-operated companies in the US and operates over 416 Giant Eagle, GetGo and Market District stores. As we continue to grow and expand, our commitment to our core values and the well-being of our Team Members, customers, and our communities is as strong as ever. Giant Eagle, Inc. strives to be a best place to work in the eyes of the nearly 36,000 individuals who work in our stores, pharmacies, warehouses and in our corporate offices. At Giant Eagle, you'll have the opportunity to develop a real career with countless opportunities for you to grow with us. The way we conduct business and treat one another – our Team Members, customers, community members and valued partners – defines what the Giant Eagle culture is all about.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1931
WEBSITE
http://jobs.gianteagle.com/

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