Description:
Requisition Title: Support Center Agent
Location: Rockville, MD
Working Hours: Monday-Friday from 8AM to 8PM EST.
Type: Hybrid position, required to work 3 days in office and 2 remotely.
Job Description
Interfaces with industry members, regulatory users, peers, management, and others regarding potential business and technical issues related to the client Support Center systems.
Intakes calls, researches, resolves, and documents issues. Provides excellent internal/external customer service in various and distinct areas of registration responsibility.
Responds to customer requests by providing functional and navigational support of client Support Center systems.
Assists firms with routine questions regarding credentialing, systems usage, and issues.
Confers with senior client Support Center staff and subject matter experts for guidance on complex issues as appropriate.
Documents all incoming customer inquiries as necessary per client Support Center procedures and policies.
Develops proficiency on registration rules.
Utilizes computer resources and software applications as necessary.
Demonstrates client s values.
Collaborates, both in-person and virtually, in furtherance of client s mission of investor protection and market integrity.
Numbers & Facts
Location
Rockville, MD
Want to know if you’re a fit? Upload your resume and let our AI show you.
Skills
Computer Softwareunmatched
Customer Service Systemsunmatched
Customer Support/Serviceunmatched
Problem Solving Skillsunmatched
Regulationsunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.