Support Center Specialist - META

Schedule and Key Responsibilities:

• Flexible part-time schedule, 20-24 hours per week; requires the ability to work an 8-hour workday between the hours of 9 AM and 12 AM Eastern Standard Time Monday through Friday
• Serve as the primary support contact via phone, voicemail and email -delivering timely assistance to consumers and retail and client partners
• Own issue resolution end-to-end: troubleshoot display/fixture problems, coordinate store visits, order materials, document cases, and confirm successful outcomes
• Maintain accurate case documentation while tracking trends, reporting insights, and communicating updates to internal teams
• Support retail projects through instruction and surveys, field readiness checks, and occasional in-store evaluations of Meta products and displays
• Manage materials and quality control by monitoring inventory needs, reviewing reports, and assisting with QA of completed work
• Act as an escalation expert for complex display issues while continuously building expertise in Meta products and systems
• Achieve and continually maintain expertise in Meta display components and troubleshooting

What's in it for you

• Merchandising projects start at $17.00 per hour.
• W2 employment includes bi-weekly pay schedule and direct deposit
• Retirement savings - consider our 401(k) retirement savings plan option with company match
• Travel reimbursement - store-to-store drive time and mileage assistance
• Training - paid training is provided to prepare you for program success
• Time off: paid time off and paid holidays are part of the deal - Take a break and recharge!

Talent and Skills We Are Looking For:

Required:

• Electronics Merchandising Specialist experience or equivalent
• Flexible schedule availability
• Demonstrated customer service aptitude with a focus on follow-up and achieving complete resolution
• Ability to troubleshoot complex functional displays, determine root-cause problems, and provide solutions
• Excellent verbal and written communication skills
• Proven time management and organization skills
• Proficient in Microsoft Office
• Willingness and ability to work in retail stores 10% of the time

Preferred Experience: 

• Direct retail 
• Natural Insight
• Technical writing/communications background
• Fluency in Spanish and or French

Work Experience and Physical Requirements:

• Travel as needed by vehicle and/or plane
• Use a computer, phone and other standard office equipment
• Mobile and able to sit/stand for 8 (eight) hours
• Able to lift up to 30 lbs.
• Basic understanding and ability to use power and hand-held tools

We are an equal employment opportunity employer.