Support Coordinator

Founded in 2014, Crossroads Talent Solutions, LLC is a dynamic organization dedicated to providing exceptional staffing solutions across various industries. With over 11 years of experience, we specialize in connecting talented professionals with rewarding career opportunities, ensuring that businesses have access to the best talent to drive their success. Some of our esteemed customers include the United States Air Force (USAF), the United States Army, the United States Navy, and the National Oceanic and Atmospheric Administration (NOAA). At Crossroads, we are committed to delivering innovative and effective solutions that meet the unique needs of our clients and help them achieve their goals.

Job Title: Support Coordinator

Location: Washington, DC
Position Type: Full-time, Contract (Service Contract Act Position)
Work Hours: Monday–Friday, 8:00 a.m.–6:00 p.m. ET

Summary:
The Support Coordinator provides administrative and clerical support to the United States Attorneys' Offices (USAOs) by assisting the Mega Victim Case Assistance Program (MCAP). This role focuses on victim communication, data entry, address research, and case status updates to ensure victims receive timely information and services.

Responsibilities:

• Answer calls and emails from victims and provide case status information using approved scripts.
• Return voicemails from call center and USAOs.
• Conduct online data and address research for victim notifications and restitution checks.
• Update contact information in the Victim Notification System (VNS).
• Perform data entry, restitution record updates, and spreadsheet management.
• Provide resources, referrals, and case updates to victims.
• Maintain accurate records and reports.
• Communicate professionally with victims, USAO staff, and EOUSA personnel.
• Perform additional duties as assigned in support of MCAP.

Qualifications:

• High school diploma required; bachelor's degree preferred (business administration, criminal justice, or related field).
• Minimum 1 year of professional experience in customer service, data entry, or victim services.
• Strong attention to detail and organizational skills.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to work independently and handle sensitive information with professionalism.

Benefits

• Medical/Dental/Vision Benefits Offered
• 401k
• Life Insurance plans
• Employee Health and Wellness program

Crossroads Talent Solutions, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Equal Opportunity Employer/Veteran/Disabled