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Data Analysis Jobs in Columbia, SC

Support Desk Data Analyst

DP Professionals
  • Columbia, SC
  • Quick Apply
30+ days ago

Job Description

DPP is seeking a Support Desk Data Analyst to provide engineering and steady state technical services to 94 distributed US attorney's offices. 
 
Location: Onsite for training; transition to hybrid in Columbia, SC
Duration: 2+ months
Term: W2 contract
Work Authorization: US Citizen; must be able to obtain/maintain Top Secret Security Clearance
 
Position summary:
  • The Support Desk Data Analyst will analyze service desk performance and operational data to identify trends and opportunities for improvement.
  • Support quality assurance initiatives by ensuring processes and deliverables meet established standards.
  • Develop reports and provide data-driven insights to support operational decision-making.
  • Collaborate with technical teams to improve service quality, efficiency, and customer satisfaction.
  • Recommend process improvements that enhance performance and streamline operations.
  • Contribute to a high performing support environment through analytical problem solving and continuous improvement efforts.
Responsibilities:
  • Perform validation of the service desk to include services, processes, metrics, and customer satisfaction based on business requirements.
  • Communicate with analysts and engineers about formal evaluation plans, problems, and results.
  • Devise creative solutions to problems.
  • Assist with roll-out of systems documentation.
  • Produce lists of service deficiencies that are to be resolved and provides recommendations to incorporate changes to established processes.
  • Generate and interpret complex reports on both current and historical data.
  • Perform technical evaluations on assigned personnel.
  • Develop standards, methods, and procedures to improve product and service quality, readiness, and availability.
  • Identify, diagnose and develop plans to resolve problems in response to customer reported incidents; research, evaluate and provide feedback on problematic trends and patterns across the environment and develops and implement measures to remediate.
  • Collaborate with Support teams to foster a team-based approach to high quality solutions and drive appropriate changes to ensure high quality deliverables.
Required skills, knowledge, and abilities:
  • Experience with data analysis methods, principles, and practices, including statistical analysis and sampling techniques.
  • Experience with inspection, test, and measurement techniques.
  • Knowledge of the relationship of quality assurance to other activities across the organization.
  • Skill in interpreting and applying product specifications, regulations, and policy guidance into the quality assurance plan.
  • Skill in conducting studies and investigations, problem and trend analysis, and developing documented recommendations.
  • Strong oral and written communication.
  • Experience with technical evaluation processes, techniques, and reporting.
  • Able to validate data quality and consistency of customer data.
  • Able to review, analyze, and report on quality discrepancies, trends, and data.
  • Able to investigate problems and develop disposition and corrective actions for recurring discrepancies.
  • Able to interface with stakeholders to ensure requirements are met.
  • Able to recommend corrective actions, dispositions, process optimization and modifications.
  • Able to handle multiple project deadlines with minimal supervision.
Minimum required work experience & knowledge:
  • 2-4 years of experience in a technical support position
  • Must be able to write T-SQL queries (simple/intermediate/complex) against various Microsoft databases and Data Warehouse databases.
  • 1–2 years of demonstrated experience with relational database queries and transactions, including stored procedures using SQL Server 2019 databases.
  • Demonstrated experience designing, creating, testing, and implementing simple/complex reports using SQL Server Reporting Services.
  • Candidates need quantitative, teamwork and problem-solving abilities, as well as a thorough knowledge of relational database theory and practice.
Preferred experience & certifications:
  • Information Technology Infrastructure Library V4 (ITIL 4) certification.
  • Support Desk experience either with reporting or as an analyst.
  • Previous experience with System Center Service Manager (SCSM).
  • Previous experience with Cireson Portal.
Work Authorization: US Citizen; Must be able to obtain/maintain a Top Secret Security Clearance. 

Interested? Learn more:
Click the apply button or contact Harrison at

Harrison.Donahue@dppit.com

to learn more about this position (#26-00844).
 DP Professionals (DPP) offers a range of compensation and benefits packages to our employees and their eligible dependents. DPP is a certified Woman-owned Small Business Enterprise (WBE and WOSB) with more than 25 years in the staffing industry. EOE/AA/V/D

Numbers & Facts

LocationColumbia, SC

Skills

  • Analysis Skillsunmatched
  • Conduct Studiesunmatched
  • Continuous Improvementunmatched
  • Corrective Actionunmatched
  • Customer Satisfactionunmatched
  • Customer Support/Serviceunmatched
  • Customer/Client Researchunmatched
  • Data Analysisunmatched
  • Data Qualityunmatched
  • Data Warehousingunmatched
  • Database Theoryunmatched
  • Decision Supportunmatched
  • Documentationunmatched
  • ITIL (IT Infrastructure Library)unmatched
  • Identify Issuesunmatched
  • Metricsunmatched
  • Microsoft Product Familyunmatched
  • Microsoft SQL Serverunmatched
  • Microsoft Transact-SQL (T-SQL)unmatched
  • Operational Supportunmatched
  • Performance Analysisunmatched
  • Performance Managementunmatched
  • Presentation/Verbal Skillsunmatched
  • Problem Solving Skillsunmatched
  • Process Developmentunmatched
  • Process Improvementunmatched
  • Product/Service Launchunmatched
  • Quality Assuranceunmatched
  • Quality Assurance Methodologyunmatched
  • Quality Managementunmatched
  • Regulatory Requirementsunmatched
  • Relational Databases (RDBMS)unmatched
  • Reporting Skillsunmatched
  • SQL Databasesunmatched
  • SQL Server Reporting Services (SSRS)unmatched
  • Security Clearanceunmatched
  • Standards Developmentunmatched
  • Statistical Samplingunmatched
  • Statisticsunmatched
  • Stored Proceduresunmatched
  • Systems Administration/Managementunmatched
  • Team Playerunmatched
  • Technical Analysisunmatched
  • Technical Supportunmatched
  • Test Plan/Scheduleunmatched
  • Time Managementunmatched
  • Top Secret Clearanceunmatched
  • Trend Analysisunmatched
  • United States Citizenunmatched
  • Writing Skillsunmatched

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