Sign upLog in
Data Analysis Jobs in Columbia, SC

Support Desk Data Analyst II

DP Professionals
  • Columbia, SC
  • Instant Apply
7 days ago

Job Description

DPP is seeking a Support Desk Data Analyst II for an opportunity with our client in Columbia, SC.
 
Work location: Onsite in Columbia, SC
Duration: 12 months
Terms: W2 Contract
Work authorization: US Citizen; must be able to obtain/maintain up to a Top-Secret security clearance
 
Responsibilities:
  • Perform validation of the service desk to include services, processes, metrics, and customer satisfaction based on business requirements.
  • Communicate with analysts and engineers about formal evaluation plans, problems, and results.
  • Devise creative solutions to problems.
  • Assist with roll-out of systems documentation.
  • Produce lists of service deficiencies that are to be resolved and provide recommendations to incorporate changes to established processes.
  • Generate and interpret complex reports on both current and historical data.
  • Perform technical evaluations on assigned personnel.
  • Develop standards, methods, and procedures to improve product and service quality, readiness, and availability.
  • Identify, diagnose and develop plans to resolve problems in response to customer reported incidents; research, evaluate and provide feedback on problematic trends and patterns across the environment and develop and implement measures to remediate.
  • Collaborate with Support teams to foster a team-based approach to high-quality solutions and drive appropriate changes to ensure high-quality deliverables.
Required Qualifications:
  • 3 years IT experience plus 1+ years of IT Help Desk support experience in a Windows Active Directory environment; OR
  • 4-year degree in an IT area of study and 1+ years of IT Help Desk support experience in a Windows Active Directory environment.
  • 2-4 years of experience in a technical support position.
  • Must be able to write T-SQL queries (simple/intermediate/complex) against various Microsoft databases and Data Warehouse databases.
  • 1–2 years of demonstrated experience with relational database queries and transactions, including stored procedures using SQL Server 2019 databases.
  • Demonstrated experience designing, creating, testing, and implementing simple/complex reports using SQL Server Reporting Services.
  • Candidates need quantitative, teamwork and problem-solving abilities, as well as a thorough knowledge of relational database theory and practice.
  • Experience with data analysis methods, principles, and practices, including statistical analysis and sampling techniques.
  • Experience with inspection, test, and measurement techniques.
  • Knowledge of the relationship of quality assurance to other activities across the organization.
  • Skilled in interpreting and applying product specifications, regulations, and policy guidance into the quality assurance plan.
  • Skilled in conducting studies and investigations, problem and trend analysis, and developing documented recommendations.
  • Strong oral and written communication.
  • Experience with technical evaluation processes, techniques, and reporting.
  • Able to validate data quality and consistency of customer data.
  • Able to review, analyze, and report on quality discrepancies, trends, and data.
  • Able to investigate problems and develop disposition and corrective actions for recurring discrepancies.
  • Able to interface with stakeholders to ensure requirements are met.
  • Able to recommend corrective actions, dispositions, process optimization and modifications.
  • Able to handle multiple project deadlines with minimal supervision.
Preferred Qualifications:
  • Information Technology Infrastructure Library V4 (ITIL 4) certification.
  • Support Desk experience either with reporting or as an analyst
  • Previous experience with System Center Service Manager (SCSM).
  • Previous experience with Cireson Portal.
Interested? Learn more:
Click the apply button to learn more about this position (#26-01107).
 DP Professionals (DPP) offers a range of compensation and benefits packages to our employees and their eligible dependents. DPP is a certified Woman-owned Small Business Enterprise (WBE and WOSB) with more than 25 years in the staffing industry. EOE/AA/V/D

Numbers & Facts

LocationColumbia, SC

Skills

  • Analysis Skillsunmatched
  • Conduct Studiesunmatched
  • Corrective Actionunmatched
  • Customer Satisfactionunmatched
  • Customer Support/Serviceunmatched
  • Customer/Client Researchunmatched
  • Data Analysisunmatched
  • Data Qualityunmatched
  • Data Warehousingunmatched
  • Database Theoryunmatched
  • Documentationunmatched
  • Help Deskunmatched
  • ITIL (IT Infrastructure Library)unmatched
  • Identify Issuesunmatched
  • Information Technology & Information Systemsunmatched
  • Metricsunmatched
  • Microsoft Active Directoryunmatched
  • Microsoft Product Familyunmatched
  • Microsoft SQL Serverunmatched
  • Microsoft Transact-SQL (T-SQL)unmatched
  • Presentation/Verbal Skillsunmatched
  • Problem Solving Skillsunmatched
  • Process Developmentunmatched
  • Process Improvementunmatched
  • Product/Service Launchunmatched
  • Quality Assuranceunmatched
  • Quality Assurance Methodologyunmatched
  • Regulatory Requirementsunmatched
  • Relational Databases (RDBMS)unmatched
  • SQL Databasesunmatched
  • SQL Server Reporting Services (SSRS)unmatched
  • Security Clearanceunmatched
  • Standards Developmentunmatched
  • Statistical Samplingunmatched
  • Statisticsunmatched
  • Stored Proceduresunmatched
  • Systems Administration/Managementunmatched
  • Team Playerunmatched
  • Technical Analysisunmatched
  • Technical Supportunmatched
  • Test Plan/Scheduleunmatched
  • Time Managementunmatched
  • Top Secret Clearanceunmatched
  • Trend Analysisunmatched
  • United States Citizenunmatched
  • Writing Skillsunmatched

Be found by employers

5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.

Level up your application

Professional resume templates

Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

Free resume templates

Free resume builder

Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

Free resume builder