The Help Desk Technician is responsible for being on-time, professional, knowledgeable, and courteous. Additionally, the tech is to be a problem-solver and a server as the point of contact for issues impacting company IT operations.
Responsibilities and Duties:
Resolve technical support requests via incoming ticket requests, e-mails or calls
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department.
Resolves problem situations in a professional manner.
Use current ticket system to create tickets to self, technician, or appropriate IT Staff for assigning escalated support requests.
Consistently reviews and prioritizes tickets and workload
Participate in the On-Call rotation for After Hours support.
Work effectively with all levels of employees in the organization.
Complies with all Company policies and guidelines.
Perform other related duties as necessary or as assigned by supervisors.
Numbers & Facts
Location
Morton, MS (Remote)
Skills
Diagnostics Solutions/Softwareunmatched
Establish Prioritiesunmatched
Help Deskunmatched
Identify Issuesunmatched
On Callunmatched
On Site Supportunmatched
Problem Solving Skillsunmatched
Technical Supportunmatched
Time Managementunmatched
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