Support Engineer (FHIR/Angular/Node.js)

We are looking for a Support Engineer to provide technical support and troubleshooting for our advanced web application built using Angular, Node.js and integrating with Epic EMR via SMART on FHIR APIs.

Roles & Responsibilities:

• Provide application support for resolving issues raised by customers via ticketing systems
• Conduct root cause analysis for system failures from software defects, environment and data issues
• Perform application health monitoring, observing logs and metrics to gauge expected platform performance.
• Implement application patches/fixes during planned maintenances coordinating with global delivery teams.
  
• Execute diagnostic tests simulating various real-world use cases and conditions
• Create technical notes & frequent Q&A covering solution-specific error resolutions
• Handle 2nd level escalations requiring code changes, hotfixes and environment updates.

Required Skills:

• 5+ years experience in support/sustenance of high-traffic Angular and Node.js based solutions
• Working experience providing application support on the SMART on FHIR healthcare platform
• Hands-on experience with FHIR resources, terminologies and resource querying
• Knowledge of Azure infrastructure
• Hand on experience with DevOps
• Knowledge of integrating FHIR with 3rd party clinical system APIs like Epic, Cerner etc.
• Strong grasp over JavaScript, HTML, API development and debugging techniques
• Excellent analytical and customer support skills for resolving technical issues timely