Sign upLog in

Support Engineer II

V-Soft Consulting Group Inc

Ohio, OH(remote)

Apply
JOB DETAILS
JOB TYPE
Contractor
SKILLS
Analysis Skills, Backup Software, Communication Skills, Compensation and Benefits, Consulting, Corrective Action, Customer Service Operations, Customer Support/Service, Documentation Standards, Event Correlation, Fortune 500 Customers, IBM Job Entry Subsystem, IBM MVS Operating System, IBM Mainframe, IBM Systems, IBM Tivoli, Identify Issues, Interpersonal Skills, Mainframe Computer, Microsoft Windows Operating System, Problem Solving Skills, Procedure Development, Production Schedule, Production Support, Standard Operating Procedures (SOP), Tape Backup, Technical Support, Technical Writing, Time Management, Tivoli Storage Manager, Unix Operating Systems
LOCATION
Ohio, OH
POSTED
Today
Support Engineer II (Remote)
Primary Location: Remote

V-Soft Consulting is currently hiring for a Support Engineer II (Remote) for our premier client.

Education and Experience »
  • Undergraduate degree in related field or equivalent 1-3 years of work experience.
  • Working knowledge of an automated mainframe / open system platform scheduling system, preferably IBM Tivoli.
  • Experience with multiple hardware and software technologies: i.e. Windows, UNIX, MVS, IBM mainframe, JES2, and monitoring tools.
  • Knowledge of Tape Storage Management (TSM) or other backup software products.
  • Good communication and interpersonal skills.
  • Dependable, flexibility to work weekends and holidays in 24 x 7 working environment.

WHAT YOU’LL DO:
Job Responsibilities:
  • Monitor, support and troubleshoot production schedules / workflow for operating issues involving failures, degradation and late dependency / successor event correlation using various monitoring tools.
  • Triage basic problems, taking corrective action to ensure availability and minimize downtime.
  • Develop a comprehensive understanding of respective production schedules, job flows and service level deadlines.
  • Resolves moderately complex problem issues and/or processing delays.
  • Completes checklists / turnover logs for audit compliance.
  • Assist with troubleshooting Remote File / Data Transmission delivery issues.
  • Follow standard operating procedures, while continuously looking to recommend / establish new procedures or workflow to increase customer service and operational efficiency.
  • Assist in maintaining technical documentation and standard operating procedures.
  • Provides daily support to users and programming groups.
  • Works to increase industry knowledge through daily work responsibilities and available resources.
  • Analyze and evaluate reoccurring problems and make improvement recommendations to senior technicians or management.
  • Completes work assignments in conjunction with senior staff members and other team members as needed.
  • Ensure the timely process through which production schedules are completed and problems are controlled.
  • Other duties as required.

Interested?
Qualified candidates should send their resumes to sthakiuddin@vsoftconsulting.com

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.

#LI-MI1
#MonsterPost
 

About the Company

V

V-Soft Consulting Group Inc

V-Soft Consulting is on a meteoric rise to become a top 10 IT Services in North America. V-Soft’s growth is beginning to accelerate and a decision to join the V-Soft family could be the career change you’ve been waiting for and a decision that could change your life for the better.
COMPANY SIZE
50 to 99 employees
INDUSTRY
Other/Not Classified
FOUNDED
1997
WEBSITE
https://www.vsoftconsulting.com/

Resume Resources

Free Resume TemplatesFree Resume Builder