Quantum Corp. leads the world in helping users collaboratively solve some of the worlds hardest computer challenges. Whether its wrangling Petabytes of data for cutting edge movie production, managing global content production workflows, exploring new sources of energy, or managing oceans of content and blending collaborative high-speed workflows with cutting-edge object storage, Quantum has the tools and technology to help you engineer the solution that works now - and preserves your work for decades to come. You are applying to an exceptional team that contributes to enhancing our position as a proven global expert in data management.
Quantum is seeking a highly skilled Level 3 (L3) Support Engineer to support the StorNext and Xcellis file storage platforms. In this role, you will serve as the technical escalation point for complex customer issues, working closely with Support, Engineering, QA, and Product Management to ensure the stability, reliability, and performance of our file storage solutions. This position requires strong experience in enterprise file systems, Linux environments, storage architectures, and advanced troubleshooting.
Key Responsibilities
Advanced Troubleshooting & Escalation
Product Defect Isolation & Engineering Interface
Reproduce, isolate, and document product defects with full diagnostic context.
Work L1, L2 support and engineering teams to:
Validate fixes
Improve diagnostics and observability
Enhance product reliability and performance
Participate in defect triage and drive issues through resolution.
Customer Issue Resolution
Provide hands-on support for high-severity incidents, including workflow outages and performance degradation.
Assist customers with:
Workflow and application performance
Data lifecycle behavior (archival, retrieval, tiering)
Connectivity troubleshooting (SAN/NAS)
System configuration and optimization
Ongoing Engineering Collaboration
Documentation & Knowledge Transfer
Create or maintain:
Root cause analysis and documentation
Knowledge base articles
Internal training guides
Mentor L1/L2 teams and drive escalation quality improvements.
Operational Responsibilities
Required Qualifications
5-10+ years in enterprise storage, hardware systems, or archive environments
Strong knowledge of Linux internals and system debugging
Understanding of:
High-performance file systems
NAS/SAN protocols (NFS, SMB, fibre channel)
Metadata management and scaling
Multi-tier storage architectures
Experience analyzing logs across distributed systems.
Willing and able to come to our office in Centennial, CO during core business hours (Tuesday - Thursday 10am-4pm).
Preferred Qualifications
Soft Skills
Quantum provides a diverse portfolio of health plans for medical and prescription, dental, vision, life, disability, and supplemental medical insurance options. We also support our team members' efforts to develop and maintain a healthy lifestyle through reimbursement and educational programs. Quantum offers a company-matched 401(k) plan to help employees save for retirement in a tax-advantaged way. We also have an Employee Stock Purchase Program for purchasing Quantum stock at a discounted rate.
Anticipated Salary Range: $85,000 to $110,000 for qualified applicants.
The above pay range represents Quantums good faith and reasonable estimate of possible compensation at the time of posting. Pay within the range will be based on a variety of factors, including but not limited to, relevant experience, knowledge/education, skills/abilities, internal equity, and budgetary considerations.
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