Ampcus Incorporated logo

Support Engineer

Ampcus Incorporated
  • Scottsdale, AZ
  • Remote
  • Instant Apply
30+ days ago

Job Description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.


Job Role

Remote

Full Stack Developer (PHP Laravel / NextJS) with Production Support Experience

We are looking for a US-based Full Stack Developer with strong hands-on experience in PHP, Laravel, NextJS, JavaScript/TypeScript, REST APIs, and MySQL, who can serve as an extension of our offshore engineering team.

This role requires a developer-first mindset, with the ability to contribute to both feature development (60-70%) and L2 production support (30-40%) for business-critical applications.

Must-Have Skills

  • 10 years of software development experience
  • Strong expertise in:
    • PHP
    • Laravel Framework
    • NextJS
    • JavaScript / TypeScript
    • REST APIs
    • MySQL (query writing, optimization, troubleshooting)
  • Experience handling:
    • L2 Production Support
    • Incident Management
    • Root Cause Analysis
    • Defect Fixes and Enhancements
  • Hands-on experience with:
    • Docker
    • Kubernetes
    • Git

Key Responsibilities

  • Develop and enhance application features using PHP, Laravel, and NextJS.
  • Investigate and resolve production incidents and support tickets.
  • Perform root cause analysis and implement permanent fixes.
  • Troubleshoot issues across application, API, database, and infrastructure layers.
  • Optimize SQL queries and backend performance.
  • Collaborate closely with offshore teams to ensure knowledge continuity and operational stability.
  • Participate in code reviews and maintain development best practices.

Preferred Experience

  • Onshore-offshore delivery model
  • AWS and/or Azure exposure
  • Monitoring and logging tools
  • Healthcare, Diagnostics, or Life Sciences domain experience

Ideal Candidate

  • Strong full-stack developer with production support experience.
  • Comfortable balancing enhancement work and support responsibilities.
  • Able to independently troubleshoot issues across application, API, and database layers.
  • Strong communication and collaboration skills, particularly in a distributed team environment.

Role Mix

  • 60-70% Development (PHP Laravel / NextJS)
  • 30-40% L2 Production Support & Incident Resolution

Location: United States (Contractor) - Remote

Engagement: Extension of offshore delivery team supporting business-critical applications.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities. 

Numbers & Facts

LocationScottsdale, AZ (
Remote
)
IndustryStaffing/Employment Agencies
Company Size500 to 999 employees
Websitehttp://www.ampcus.com

About Company

Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.

Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.

We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted"​ that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.

Industry: Information Technology and Services

Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI

Skills

  • Amazon Web Services (AWS)unmatched
  • Application Programming Interface (API)unmatched
  • Best Practicesunmatched
  • Biologyunmatched
  • Business Servicesunmatched
  • Business Supportunmatched
  • Code Reviewsunmatched
  • Communication Skillsunmatched
  • Consultingunmatched
  • Dockerunmatched
  • Gitunmatched
  • Healthcareunmatched
  • Identify Issuesunmatched
  • Incident Managementunmatched
  • JavaScriptunmatched
  • Laravelunmatched
  • Microsoft Windows Azureunmatched
  • MySQLunmatched
  • Offshoringunmatched
  • PHP Scripting Language (PHP Hypertext Preprocessor)unmatched
  • Production Supportunmatched
  • Query Optimizationunmatched
  • REST (Representational State Transfer)unmatched
  • Root Cause Analysisunmatched
  • SQL (Structured Query Language)unmatched
  • Software Developmentunmatched
  • Team Playerunmatched
  • Technical Supportunmatched

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