Support Engineering Manager

COTIVITI, INC.

SOUTH JORDAN, UT

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JOB DETAILS

SKILLS

American National Standards Institute (ANSI), Channel Support, Computer Engineering, Computer Science, Customer Experience, Customer Satisfaction, Customer Support/Service, Cyber Investigation, Electronic Data Interchange (EDI), HIPAA (Health Insurance Portability and Accountability Act), HTML (HyperText Markup Language), Healthcare, Identify Issues, JScript, Java, Mentoring, Microsoft Transact-SQL (T-SQL), Oracle PL-SQL, Performance Analysis, Performance Testing, Perl Programming Language, Problem Solving Skills, Product Engineering, Product Support, Production Systems, Relational Databases (RDBMS), SQL (Structured Query Language), Scripting (Scripting Languages), Software Administration, Software Development, Team Player, Technical Support, Testing, Work From Home

LOCATION

SOUTH JORDAN, UT

POSTED

2 days ago

Provide technical support to enterprise clients related to technical and operational aspects of the products. Provide mentorship and task guidance to Product Engineering staff. Partner with product support and development teams as necessary. Assist development team with performance analysis and testing during release cycles for service packs, hot fixes etc. Answer email and phone requests for help from customers. Collaborate with teamwork with other Product Support Engineering staff. Host online troubleshooting and investigation sessions on customer's production environments. Deliver a consistent, responsive and satisfying customer experience with each contact. Collect all necessary problem details from customers to be able to effectively see the problem to resolution. Successfully reproduce customer issues in a controlled test environment. Requires a bachelor's degree or foreign equivalent degree in Computer Science, Computer Engineering, or related field plus 5 years of progressive, post baccalaureate experience in product support in the healthcare industry. Also requires 5 years: reading and writing relational database queries using T-SQL and ANSI-SQL; hands-on experience developing and supporting applications using the following technologies/languages: SQL, PL/SQL, HTML, Jscript, Java, and Perl; working with EDI and EDI systems; working with HIPAA requirements; working with HTML; and working with code and scripting development. Telecommuting available anywhere in the U.S. Company headquarters located at 10701 South River Front Pkwy, Suite 200, South Jordan, UT 84095.

About the Company

COTIVITI, INC.

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