Support Executive

Support Executive

Information Systems

Help Desk / Technical Support

$ 55 - $ 60 / Hour

location_onPrinceton, New Jersey

acuteContractor

Apply now

Copy Linklink

Your Role

Akkodis is seeking a Support Executive for a Contract with a client in Princeton, NJ. The ideal candidate is responsible for providing hands-on technical support for end-user devices, meeting room technologies, collaboration tools, and workplace IT infrastructure while ensuring seamless day-to-day operations.

Rate Range: $55/hour to $60/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Support Executive Job Responsibilities include:

• Provide onsite technical support for desktops, laptops, mobile devices, peripherals, and workplace IT infrastructure, ensuring minimal disruption to business operations.

• Troubleshoot and resolve hardware, software, network connectivity, collaboration, and telephony-related issues while meeting defined service levels.

• Support meeting rooms, conferencing technologies, corporate events, and audio/video equipment to ensure seamless user experiences.

• Perform smart hands and eyes support activities for infrastructure, networking, and remote IT operations teams.

• Coordinate office moves, workstation setups, equipment installations, asset management, and end-user onboarding/offboarding activities.

• Manage incident escalations, monitor ticket queues, collaborate with Service Desk teams, and ensure high-quality customer support aligned with ITIL processes and SLA requirements.

Required Qualifications:

• Bachelor's degree in information technology, Computer Science, Engineering, or a related technical field; relevant technical certifications are a plus.

• 6-8 years of experience in Desktop Support, End User Computing, IT Infrastructure Support, Onsite Support, or Service Desk Operations.

• Strong hands-on experience supporting PCs, laptops, mobile devices, meeting room technologies, collaboration tools, telephony systems, hardware troubleshooting, and smart hands support.

• Proven expertise in IT service management, incident resolution, desktop lifecycle management, office moves, asset management, SLA-driven support, and delivering exceptional end-user experiences in enterprise environments.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Shashank.Tewari@akkodisgroup.com.

Pay Details: $55.00 to $60.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Ref: 1642852

Apply now