Immediate need for a talented
Support Lead- Oracle Retail Sales Audit. This is a
12+ Months contract opportunity with long-term potential and is location in
Plano, TX (Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job Diva ID:26-11462 Pay Range: $60 to 75/hr. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities- Production Support & Operations
- Lead L2/L3 production support for Oracle Retail Sales Audit (ReSA) v25
- Monitor daily Sales processing including:
- POS and Online transactions
- Audit rules execution
- Totals balancing and custom outbounds
- Error processing and reprocessing
- Ensure daily store audit completion, identifying and resolving audit discrepancies and system errors.
- Proactively identify recurring issues and drive root cause analysis (RCA) and permanent fixes.
- Incident, Problem & Change Management
- Act as the onsite incident Manager for high-priority (P1/P2) issues impacting Sales Audit processing.
- Coordinate with downstream/upstream application teams
- Lead problem management, including trend analysis and preventive measures.
- Support change management, including patch deployments, configuration changes, and controlled releases.
- Functional & Business Support
- Serve as the functional SME for ReSA modules such as:
- Audit Rules
- Tolerances
- Reason Codes
- Totals and Balancing
- Error Correction workflows
- Support business users with:
- Audit exception analysis
- Store and finance reconciliation issues
- Month-end and year-end close activities
- Translate business issues into functional and technical requirements for resolution.
- Cloud & Environment Management
- Support Oracle Retail Cloud Service operations, including:
- Environment health checks
- Interface monitoring
- Job scheduling and batch execution validation
- Coordinate with Oracle Cloud teams for:
- Patching
- Performance tuning
- Planned maintenance activities
- Ensure adherence to Oracle Retail Cloud best practices and SLAs.
- Team Leadership & Coordination
- Lead and mentor offshore and nearshore support teams.
- Review support deliverables including:
- Daily operational reports
- Incident logs
- SLA/KPI dashboards
- Ensure 24x7 support coverage through effective shift planning and handovers.
- Act as the escalation point for unresolved issues.
- Documentation & Compliance
- Maintain and review:
- Support runbooks
- SOPs
- Knowledge articles
- Audit and compliance documentation
- Ensure controls are in place for SOX, financial compliance, and retail audit standards.
Key Requirements and Technology Experience:
- Key skills: Oracle Retail, production support, PL-sql.
- 8+ years of experience in Oracle Retail applications.
- 5+ years hands-on experience with Oracle Retail Sales Audit (ReSA).
- Strong experience with Oracle Retail v25 Cloud Services.
- Deep understanding of:
- Retail POS transaction flows
- Sales, returns, tenders, and taxes
- Store and financial reconciliation
- Working knowledge of:
- RMS (Retail Merchandising)
- SIM (Store Inventory)
- Financials / GL integration
- Experience with Oracle Cloud Infrastructure (OCI) in a support context.
- Oracle Retail REST services
- SQL, Pl SQL and basic Python data analysis for troubleshooting
- ServiceNow / JIRA / Remedy or similar ticketing tools
- Batch scheduling and monitoring tools POM
- Strong leadership and decision-making abilities.
- Excellent verbal and written communication skills.
- Ability to work under pressure in a production retail environment.
- Proactive, detail-oriented, and customer-focused mindset.
- Work Location & Shift
- Onsite role at client location.
- Willingness to support retail business hours, weekends, and critical periods (month-end, year-end, promotions).
- SLA adherence and incident resolution timelines
- Reduction in recurring audit issues
- Stability of daily Sales Audit processing
- Business user satisfaction
Our client is a leading
IT industry , and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration .
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