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Support Lead- Oracle Retail Sales Audit

Pyramid Consulting, Inc

Plano, TX

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JOB DETAILS
SALARY
$60–$75 Per Hour
SKILLS
Analysis Skills, Artificial Intelligence (AI), Atlassian JIRA, Best Practices, Business Support, Change Control, Change Management, Cloud Computing, Communication Skills, Consulting, Customer Relations, Data Analysis, Detail Oriented, Documentation, Employee Benefits, Environmental Health, Environmental Management, Financial Compliance, Identify Issues, Incident Management, Information Technology & Information Systems, Leadership, Maintain Compliance, Mentoring, Operational Support, Oracle, Oracle Applications, Oracle PL-SQL, Performance Metrics, Performance Tuning/Optimization, Presentation/Verbal Skills, Production Support, Production Systems, Python Programming/Scripting Language, REST (Representational State Transfer), Reconciliation, Remedy, Reporting Dashboards, Retail, Retail Merchandising, Retail Operations, Retail Sales, Retail Software, Root Cause Analysis, SQL (Structured Query Language), Sales, Sarbanes-Oxley Act (SOX), Service Level Agreement (SLA), ServiceNow, Short Messaging Service (SMS), Software Patches, Standard Operating Procedures (SOP), Team Lead/Manager, Trend Analysis, Writing Skills
LOCATION
Plano, TX
POSTED
30+ days ago
Immediate need for a talented Support Lead- Oracle Retail Sales Audit. This is a 12+ Months contract opportunity with long-term potential and is location in Plano, TX (Hybrid). Please review the job description below and contact me ASAP if you are interested. 
 
Job Diva ID:26-11462
 
Pay Range: $60 to 75/hr. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). 
 
Key Responsibilities
  • Production Support & Operations
  • Lead L2/L3 production support for Oracle Retail Sales Audit (ReSA) v25 
  • Monitor daily Sales processing including:
  • POS and Online transactions 
  • Audit rules execution
  • Totals balancing and custom outbounds
  • Error processing and reprocessing
  • Ensure daily store audit completion, identifying and resolving audit discrepancies and system errors.
  • Proactively identify recurring issues and drive root cause analysis (RCA) and permanent fixes.
  • Incident, Problem & Change Management
  • Act as the onsite incident Manager for high-priority (P1/P2) issues impacting Sales Audit processing.
  • Coordinate with downstream/upstream application teams
  • Lead problem management, including trend analysis and preventive measures.
  • Support change management, including patch deployments, configuration changes, and controlled releases.
  • Functional & Business Support
  • Serve as the functional SME for ReSA modules such as:
  • Audit Rules
  • Tolerances
  • Reason Codes
  • Totals and Balancing
  • Error Correction workflows
  • Support business users with:
  • Audit exception analysis
  • Store and finance reconciliation issues
  • Month-end and year-end close activities
  • Translate business issues into functional and technical requirements for resolution.
  • Cloud & Environment Management
  • Support Oracle Retail Cloud Service operations, including:
  • Environment health checks
  • Interface monitoring
  • Job scheduling and batch execution validation
  • Coordinate with Oracle Cloud teams for:
  • Patching
  • Performance tuning
  • Planned maintenance activities
  • Ensure adherence to Oracle Retail Cloud best practices and SLAs.
  • Team Leadership & Coordination
  • Lead and mentor offshore and nearshore support teams.
  • Review support deliverables including:
  • Daily operational reports
  • Incident logs
  • SLA/KPI dashboards
  • Ensure 24x7 support coverage through effective shift planning and handovers.
  • Act as the escalation point for unresolved issues.
  • Documentation & Compliance
  • Maintain and review:
  • Support runbooks
  • SOPs
  • Knowledge articles
  • Audit and compliance documentation
  • Ensure controls are in place for SOX, financial compliance, and retail audit standards.

Key Requirements and Technology Experience: 

  • Key skills: Oracle Retail, production support, PL-sql.
  • 8+ years of experience in Oracle Retail applications.
  • 5+ years hands-on experience with Oracle Retail Sales Audit (ReSA).
  • Strong experience with Oracle Retail v25 Cloud Services.
  • Deep understanding of:
  • Retail POS transaction flows
  • Sales, returns, tenders, and taxes
  • Store and financial reconciliation
  • Working knowledge of:
  • RMS (Retail Merchandising)
  • SIM (Store Inventory)
  • Financials / GL integration
  • Experience with Oracle Cloud Infrastructure (OCI) in a support context.
  • Oracle Retail REST services
  • SQL, Pl SQL and basic Python data analysis for troubleshooting
  • ServiceNow / JIRA / Remedy or similar ticketing tools
  • Batch scheduling and monitoring tools POM 
  • Strong leadership and decision-making abilities.
  • Excellent verbal and written communication skills.
  • Ability to work under pressure in a production retail environment.
  • Proactive, detail-oriented, and customer-focused mindset. 
  • Work Location & Shift
  • Onsite role at client location.
  • Willingness to support retail business hours, weekends, and critical periods (month-end, year-end, promotions).
  • SLA adherence and incident resolution timelines
  • Reduction in recurring audit issues
  • Stability of daily Sales Audit processing
  • Business user satisfaction
Our client is a leading IT industry , and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration .

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

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