Support Manager

Full-Time Support Manager – Marketplace | $20–$22/hr

Are you a natural leader who thrives in a fast-paced retail environment? We’re looking for a polished, organized, and trend-aware Support Manager to help lead our boutique marketplace team. In this full-time role, you’ll keep daily operations running smoothly, support and develop team members, and create a welcoming, elevated shopping experience for every customer.

Why You’ll Love This Role

• Competitive hourly pay of $20–$22/hr, based on experience.
• Medical, dental, and vision insurance to support your health and well-being.
• Employee PERX, discounted meals, paid time off, and holiday pay.
• Paid parental leave, life insurance, and long-term and short-term disability coverage.
• A hands-on leadership role where you’ll coach, support, and motivate a customer-focused team.
• The opportunity to influence floor experience, team performance, and day-to-day store success.
• A boutique marketplace environment that values organization, style, teamwork, and great service.

What You’ll Do

• Build and manage weekly schedules that keep the floor covered during peak traffic times.
• Lead daily floor operations, support retail specialists and associates, and help resolve elevated customer needs.
• Maintain a polished, curated sales floor by supporting visual merchandising standards and operational flow.
• Oversee opening and closing procedures, support inventory counts, and help ensure accuracy across daily operations.

How You’ll Lead

• Train and onboard new retail associates so they feel confident, prepared, and connected to the team.
• Share product knowledge and seasonal updates to help the team deliver informed, personalized service.
• Coach team members on styling, customer engagement, CRM usage, POS systems, and loss prevention practices.
• Create a positive, accountable team culture through clear communication, feedback, and hands-on support.

What We’re Looking For

• Retail leadership experience: 2+ years in retail management, floor leadership, or a team lead role.
• Strong operational skills: Comfortable managing schedules, priorities, inventory details, and shifting floor needs.
• Tech confidence: Experience with POS systems, scheduling tools, and customer relationship management platforms.
• People-first communication: Able to give clear direction, coach in the moment, and handle customer or team concerns with professionalism.
• Schedule flexibility: Available to work weekends, holidays, and peak evening hours as business needs require.

Ready to Apply?

If you’re energized by retail leadership, team development, and creating a seamless boutique experience, we’d love to meet you. Apply today and bring your organization, style, and leadership to our Marketplace team.

At Gervasi Vineyard Resort & Spa, our mission is to provide a memorable experience at our winery resort for travelers, diners, and wine lovers on our beautiful 55-acre estate in Canton, Ohio. We are a destination and offer several luxury accommodation options for guests seeking a unique experience. Stay in our Tuscan-inspired Villas, our boutique inn, The Casa, and our restored Farmhouse from the early 1800s. Indulge in a high-end luxurious treatment at our new Spa, which is available for overnight guests as well as the public.

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