Support Manager

City of Pilot Point, TX

Pilot Point, TX

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JOB DETAILS

SALARY

$62,000–$78,000 Per Year

SKILLS

Accreditation Standards, Administrative Skills, Administrator Documentation, Asset Management, Attorney, Automotive Repair and Maintenance, Budget Management, Business Administration, Chain of Custody, Communication Skills, Criminal Justice, Customer Service Management, Customer Support/Service, Customer Training, Detail Oriented, Document Management, Documentation, Equipment Maintenance/Repair, Equipment Replacement, Federal Laws and Regulations, High School Diploma, Interpersonal Skills, Inventory Management, Law Enforcement, Leadership, Legal, Legal Support Skills, Logistics, Maintain Compliance, Maintenance Services, Operational Support, Operations, Operations Management, Operations Processes, Organizational Skills, Police Records, Presentation/Verbal Skills, Process Development, Process Improvement, Program Evaluation, Program Planning, Property Maintenance, Property Management, Public Administration, Public Safety, Purchasing/Procurement, Record Keeping, Records Management, Regulations, Regulatory Compliance, Reporting Skills, Resource Management, Site Evaluation, State Laws and Regulations, Support Documentation, Time Management, Training/Teaching, Vehicle Fleets, Writing Skills

LOCATION

Pilot Point, TX

POSTED

1 day ago

Salary : $62,000.00 - $78,000.00 Annually
Location : Pilot Point, TX
Job Type: Full Time
Department: Police Department
Division: Police Administration
Opening Date: 05/11/2026
Closing Date: 6/7/2026 11:59 PM Central
FLSA: Non-Exempt

Description

Welcome to the City of Pilot Point, where dedication meets community spirit. The future of our City is shaped by a shared commitment to our residents and eachother - to follow our True North and remain aligned as we grow, serve, and face new challenges together. Join us in our mission to make a difference and enhance the quality of life in Pilot Point

Summary:
This position performs advanced civilian support duties for a police department including property and evidence management, police records support, fleet, accreditation, administrative assistance, and quartermaster/logistics coordination. The role requires independent accountability for evidentiary integrity, departmental asset control, and compliance with legal retention and audit standards.
Examples of Duties

Property and Evidence Management
Monitors and audits inventory systems, oversees inspections and process improvements, and ensures timely completion of evidence transfers, releases, and destruction orders while maintaining accurate records. Manages property and evidence operations, including chain of custody, secure storage, transport, inventories, and final disposition, while coordinating with investigators, courts, and external agencies and handling complex or sensitive cases with strict confidentiality. Supports legal processes and department operations through reporting, training, customer service, and administrative duties, ensuring compliance and accountability in all property and evidence functions.

Fleet
Oversees daily vehicle and equipment maintenance operations and maintains accurate fleet inventory and service data to ensure cost-effective, high-quality, and timely repairs. Prepares reports on services, fees, and equipment as requested by the Chief of Police or designee, and assists departments with the acquisition, assignment, and replacement of vehicles and equipment. Develops and maintains a fleet replacement schedule in line with policy and provides annual replacement recommendations within budget constraints.

Administration Support
Provides essential administrative oversight to ensure efficient daily operations. This includes assisting with case and workload tracking, managing administrative operations. This includes assisting with case and workload tracking, managing administrative documentation, supporting compliance with departmental policies, and facilitating communication between command staff and personnel. This position helps streamline process, monitors workflow needs, assists with resource allocation, and ensures divisions have the support necessary to operate effectively and consistently with agency standards.

Records Support
Serves as the departmental records coordinator, processing open records requests and subpoenas, maintaining compliance with state and federal laws, managing records retention, and testifying in court as needed. Oversees all property and evidence operations, including chain of custody, storage, inventory, audits, transport, final disposition, and authorized release, while coordinating with courts, investigators, and external agencies and ensuring strict confidentiality and regulatory compliance. Prepares required reports, manages budgets and inventory systems, supports departmental training and customer service, and ensures accurate documentation and secure handling of all records, property, and evidence.

Quartermaster / Logistics Duties
Manages inventory and oversees procurement, issuance, and tracking of department equipment, uniforms, and protective gear, ensuring compliance with standards and applicable regulations. Coordinates maintenance, repair, replacement, and lifecycle planning for equipment while maintaining accurate records, monitoring budgets, and working with vendors to ensure cost-effective and timely supply. Supports operations through training, reporting, policy review, and collaboration with staff and the public to ensure equipment readiness and officer safety.

Accreditation
Manages the department's accreditation program, including planning and leading mock and on-site assessments, maintaining compliance records, and evaluating program effectiveness. Develops, reviews, and updates policies to ensure compliance with accreditation standards and applicable laws, while coordinating training and serving as liaison with staff, leadership, legal advisors, and external agencies. Monitors changes in accreditation standards, conducts inspections and reporting, and recommends process improvements to maintain continuous compliance.
Typical Qualifications

Education & Certifications Required:

High school diploma or equivalent required
Associate or Bachelor's degree in criminal justice, public administration, business administration, or a related field preferred.
Minimum of three (3) years of progressively responsible experience in law enforcement support, records management, evidence handling, logistics, or related public safety operations
Equivalent combinations of education and experience may be considered

Knowledge, Skills, and Abilities:

Knowledge of law enforcement records management, evidence handling procedures, and chain of custody requirements
Understanding of public records laws, retention schedules, and confidentiality requirements
Experience with inventory control, asset tracking, or logistical coordination
Strong organizational and documentation skills with high attention to detail
Ability to manage multiple operational areas with competing deadlines
Strong interpersonal, written, and verbal communication skills
Ability to work independently and maintain confidentiality in sensitive environments
Proficiency with records management systems and basic office software.

Supplemental Information

This position is designated as a safety-sensitive position and is subject to pre-employment drug screening in accordance with City policy.

Note: This job description outlines primary responsibilities and working conditions associated with the position. However, it is not intended to encompass every duty or task that may be required. Employees may be assigned additional responsibilities as deemed necessary by management.

Equal Opportunity Employer: We are committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, or any other characteristic protected by law.

About the Company

City of Pilot Point, TX

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