Support Service Division Captain

SUMMARY

In support of the university's mission and objectives, the Captain of Support Services serves as a command-level administrator responsible for strategic leadership, operational oversight, regulatory compliance, communications systems, technology systems, records management, support services, and logistical operations of the Department of Public Safety.

Administrative Leadership and Compliance

• Directs administrative support services and front desk operations to ensure effective customer service and operational efficiency.
• Directs and ensures institutional compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act.
• Assists with budget planning, purchasing oversight, and fiscal accountability for assigned operational areas.
• Prepares and reviews operational reports, statistical summaries, surveys, and administrative documentation.
• Directs departmental records management activities, including retention, release, and lawful destruction of records in accordance with applicable laws and retention schedules.
• Directs property and evidence management functions, ensuring compliance with legal requirements, chain-of-custody standards, and departmental procedures.
• Maintains departmental memberships and collaborative relationships with public safety, emergency management, and higher education professional organizations.
• Serves as a liaison between the university and external law enforcement, emergency management, municipal, and public safety agencies.
• Assists in the development, review, and implementation of departmental policies, procedures, directives, and operational standards.
• Serves as a Christian role model for administrators, faculty, staff, students, parents, and the university community.
• Maintains confidentiality and exercises discretion in handling sensitive information and records.

Division Oversight

• Directs the daily operations of the Communications Division.
• Directly supervises the PBA Card Manager, Clery Compliance Coordinator, and provides administrative oversight for division operations.
• Reviews and approves dispatcher schedules, staffing plans, and operational coverage needs.

Training and Personnel Development

• Manages dispatcher onboarding, field training, in-service training, and continuing education programs.
• Coordinates and approves communications-related training initiatives for departmental personnel and external stakeholders.

Communications Systems and Technology

• Directs CAD operations, dispatch procedures, communication protocols, and quality assurance initiatives.
• Oversee the operation, maintenance, and functionality of the university's mass notification systems.
• Evaluates, recommends, and oversees communications-related software, hardware, and operational technologies.
• Maintains, programs, inventories, and monitors departmental radio systems and communication devices.
• Coordinates repair, maintenance, and operational readiness of emergency call boxes and related communications infrastructure.

Access Control and Security Systems

• Provides oversight for access control operations, electronic security systems, and key control management.
• Supervises the Access Control Specialist/Key Custodian position and related operational responsibilities.

Technology, Surveillance, and Operational Support Services

• Video Surveillance Operations
• Directs the operation and management of the university's video surveillance systems.
• Oversees monitoring operations, video retrieval processes, evidence management procedures, system configuration, and alert management functions.
• Assists in developing camera placement strategies, operational coverage priorities, and surveillance policies.
• Coordinates user training and operational procedures related to surveillance systems.

Technology and Systems Management

• Researches, evaluates, and recommends public safety technologies, software platforms, security systems, and operational equipment.
• Assists with implementation, maintenance, upgrades, and lifecycle planning for departmental technologies and systems.

Logistics and Inventory Management

• Directs procurement, inventory management, issuance, accountability, maintenance, and replacement of uniforms, equipment, radios, supplies, and operational resources.
• Maintains inventory control systems to ensure operational readiness, accountability and fiscal stewardship.
• Conducts inspections and audits of departmental equipment and operational supplies.

Operational Support

• Coordinates logistical support and resource allocation for special events, emergency operations, and departmental initiatives.
• Manages purchasing activities and vendor relationships in accordance with university policies and budget guidelines.

University Collaboration and Risk Management

• Collaborates with university leadership and risk management personnel on safety initiatives, threat assessments, emergency preparedness planning, incident mitigation strategies, and institutional risk reduction efforts.

Other Duties

• Performs other related duties, special assignments, and emergency response functions as assigned or required.

EDUCATION

• Bachelor's degree in criminal justice, Public Administration, Emergency Management, Homeland Security, Business Administration, Information Technology, or related field; Master's degree preferred, or equivalent experience FEMA ICS/NIMS certification preferred.
• Clery Act compliance training/certification preferred.
• Project management, security technology, or emergency management certifications preferred.

EXPERIENCE

• Minimum of 5+ years of progressively responsible experience in public safety, law enforcement, campus safety, emergency communications, emergency management, security operations, or related field.
• Minimum of 3+ years of supervisory or command-level experience overseeing personnel, operations, or specialized support service functions.

ESSENTIAL COMPETENCIES

• Customer Service Orientation - Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff and community partners in mind at all times.
• Professionalism - Displays a high level of professionalism, e.g. timeliness, reliability, communication, and work ethic.
• Christ-first Faith - Provides spiritual support to community members, including students, on their Christian faith journey.
• Adaptable/Flexibility - Ability to change or adjust to change.
• Analytical Thinking & Decision Making - Identifies and understands trends and/or issues, connects data points through analysis and logical conclusions/actionable strategies.
• Attention to Detail - Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye.
• Business & Financial/Budget Acumen - Demonstrates knowledge and understanding of financial concepts, accounting, marketing and organizational functions.
• Change Management - Ability to drive and implement change both internally and externally.
• Confidentiality - Maintains the necessary confidentiality and discretion required for the position.
• Conflict Management - Functions professionally and wisely during difficult conversations, while under stress, and while managing challenging situations.
• Continuous Improvement - Implement or brainstorm ways to optimize a process.
• Creativity - Ability to think creatively and design creative solutions to problems.
• Develops Others - Ability to promote continuous improvement within teams and/or individuals.
• Effective Communication - Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well-articulated messaging across a wide variety of audiences.
• Establishes Trust - Gains the confidence of others by actions and words that promote being honest, forthcoming, and vulnerable.
• Leadership/Influence - Ability to motivate, coach and develop others, as well as influence a group of people to achieve common goals, and implement university strategies. Strong supervisory skills.
• Problem-solving - Anticipates, evaluates, diagnoses, and resolves problems in a systematic and fact-based manner.
• Project and Time Management - Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
• Results Orientation & Accountability - Takes accountability and identifies, executes and drives actions to consistently achieve desired results.
• Self-development - Grow one's self-awareness, abilities, skills, and/or talent.
• Strategic Mindset - Ability to step out of the everyday details, view the situation from above and provide an objective perspective
• Teamwork & Collaboration - Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally.
• Technology - Strong aptitude to learn new technologies as department processes evolve.

ADDITIONAL REQUIREMENTS

• Must possess a valid U.S. driver's license.
• Capacity to work outdoors in various weather conditions, including heat, cold, rain, or wind
• Ability to work non-routine hours during certain times of the year.
• Ability to sit for prolonged periods of time.
• Ability to traverse campus and stairs.
• Ability to lift/move objects up to 50 pounds.
• Overall physical fitness to perform outside product installation and carry out job responsibilities effectively.