Support Services Coordinator

Position Details

Position Information

Recruitment/Posting Title Support Services Coordinator Job Category Staff & Executive - Administrative & Support Department Registrar Newark Overview

The Division of Enrollment Management at Rutgers University-Newark (RU‑N) is committed to attracting, enrolling, and supporting students throughout their academic journey. The division includes One Stop Student Services (integrating Financial Aid and the Registrar), the Offices of Undergraduate and Graduate Admissions, and the Center for Pre-College Programs.

The Support Services Coordinator will play a critical role in supporting daily operations within the Office of the Registrar and across the Division of Enrollment Management. This position provides essential administrative and operational support to ensure the accuracy, efficiency, and compliance of registration, records, and related processes. The role also contributes to project coordination, policy implementation, and continuous process improvement to enhance service delivery for students and campus partners.

Posting Summary

Rutgers University - Newark, an urban public research anchor institution, located in Newark, New Jersey, a city of promise, is seeking a Support Services Coordinator in the Office of the Newark Registrar will report to an Assistant Registrar. Major responsibilities include veteran student certification and Dept of Veteran Affairs policy/procedural analysis and research. Will assist with student registrations on all levels - graduate, undergraduate and visiting students; process all withdrawal, LOA, school to school and re-enrollment applications for all of the undergraduate and graduate deans; assist with general transcript, verification and diploma processes and mailings; assist with all grade changes, coding, prefixing, transfer work and roster submissions; assist with all inquiries as they relate to special populations, including, but not limited to, high school programs, veterans, athletes, consortiums, and cross-registration with NJIT/RBHS. Monitor all Salesforce cases/email sand phone inquiries and delegate as needed. This position is cross-trained on all Registrar functions and will be team lead for our office. Assist with general office duties within the Newark Registrar's office.

The position is responsible for, but not limited to, the following:

• Ensure data integrity in alignment with academic policies, university procedures and practices
• Focus on standardizing Veteran Enrollment Certification including record imaging and data retention
• Coordinate with the RU Newark Office of Veteran Affairs in communicating with students and academic units to meet Veteran Affairs Federal Guidelines to maintain compliance for certification of Veteran Educational Benefits upon admission, through degree completion
• Assists with student registration on all levels - graduate, undergraduate and visiting students; process all withdrawal, LOA, school to school and re-enrollment applications for all of the undergraduate and graduate deans
• Assists with general transcript, verification and diploma processes and mailing; assist with all grade changes, coding, prefixing, transfer work and roster submissions.
• Assist with all inquiries as they relate to special populations, including, but not limited to, high school programs, veterans, athletes, consortiums, and cross-registration with NJIT/RBHS
• Assist the Office of the Newark Registrar with general office duties to include, processing data requests, document imaging and indexing, coordinating daily workload with office staff and student workers to meet deadlines and ensure the optimum efficiency and use of resources

FLSA Nonexempt Grade 04 Salary Details Minimum Salary 59893.480 Mid Range Salary 73909.480 Maximum Salary 87925.480 Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status Full Time Working Hours Standard Hours 37.50 Daily Work Shift Day Work Arrangement

This position requires a fully on-site work arrangement. (Approval not required)

Union Description URA-AFT Administrative Payroll Designation PeopleSoft Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility ABP

Qualifications

Minimum Education and Experience

• Requires a bachelor's degree in a related field, or an equivalent combination of education and/or experience
• Must have experience as a Veteran Affairs (VA) School Certifying Official or have worked in a Veteran Affairs Department at an institute of higher education
• Requires a minimum of 2 years' experience working at a Registrar's Office or in a higher education setting

Certifications/Licenses Required Knowledge, Skills, and Abilities

The following skills and abilities are essential to succeed in the position and are therefore required:

• Outstanding oral and written communication skills
• Advanced proficiency with Microsoft Office Suite (Word, Access, Excel, Access) or comparable products
• Ability to handle a wide variety of tasks simultaneously and maintain calm under pressure
• Sustained attention to detail while maintaining awareness of important priorities
• Regularly take initiative and always follow-through independently
• Ability to manage time and projects in order to complete work thoroughly and on time
• Ability to interact effectively with very diverse people and with a wide range of stakeholders - students, alumni, faculty, outside constituents, and university officers.

Preferred Qualifications

• Knowledge of computer software, familiarity with Microsoft office products, Student Records Database (SRDB),Adobe, Salesforce, Tableau

Equipment Utilized Physical Demands and Work Environment

• Be able to lift up to 25 lbs.

Special Conditions

Posting Details

Posting Number 26ST1241 Posting Open Date 06/17/2026 Special Instructions to Applicants Regional Campus Rutgers University-Newark Home Location Campus Rutgers University-Newark City Newark State NJ Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • What is the highest level of education you have completed?

• High School Diploma/GED

• Associate's Degree

• Bachelor's Degree

• Master's Degree

• Ph.D.

• • Do you have a minimum of 2 years experience working at a Registrar's Office or in a higher education setting?

• Yes

• No

• • Do you have experience as a Veteran Affairs (VA) School Certifying Official or have worked in a Veteran Affairs Department at an institute of higher education?

• Yes

• No

• • Have you been in your current position for 6 months?

• Yes

• No

Applicant Documents

Required Documents

• Resume/CV
• Cover Letter/Letter of Application
• List of Professional References (contact Info)

Optional Documents