Support Services Coordinator

Position Details

Position Information

Recruitment/Posting Title Support Services Coordinator Job Category Staff & Executive - Administrative & Support Department Registrar Newark Overview

The Division of Enrollment Management at Rutgers University-Newark (RU‑N) is committed to attracting, enrolling, and supporting students throughout their academic journey. The division includes One Stop Student Services (integrating Financial Aid and the Registrar), the Offices of Undergraduate and Graduate Admissions, and the Center for Pre-College Programs.

The Support Services Coordinator will play a critical role in supporting daily operations within the Office of the Registrar and across the Division of Enrollment Management. This position provides essential administrative and operational support to ensure the accuracy, efficiency, and compliance of registration, records, and related processes. The role also contributes to project coordination, policy implementation, and continuous process improvement to enhance service delivery for students and campus partners.

Posting Summary

Rutgers University- Newark (RU-N), an urban public research university and anchor institution, located in Newark, New Jersey, a city of promise is seeking a Support Services Coordinator. Reporting to the Assistant Registrar, this position provides day-to-day support to the Office of the Registrar Staff as well as all constituents of the Newark Campus: Faculty, Staff, Deans, Students, Alumni and third parties. This position is a critical member of the Registrar Team, and participant of the Division of Enrollment Management Team-Office of the Associate Vice Chancellor; Office of Admissions; Office of Financial Aid; Academic Foundation Center and the One Stop Student Services Center.

This position is responsible for and not limited to the following.

• Assists with all administrative/registration/record processing and communications via various mediums
• Meets regularly with the Registrar's leadership team to assist in the strategic planning for projects, policy, and procedures
• Ensures accurate data entry and auditing as outlined in the office's daily operations calendar, adhering to state cut-off, term grade audits, demographic record clean-up, record retention and document purge scheduling.
• Provides critical support in evaluating project statuses, defining proposed outcomes, and collecting staff feedback to present innovative and efficient workflow processes that align with University and Department's policies and procedures with team members.
• Proactively collects team and constituent feedback and prepares appropriate recommendations to contribute to enhancing operations calendar critical to registration, record auditing and retention, orientation, events, certification, and production dates and deadlines to ensure year-round efficiency in a fast-paced, multi-task environment with competing demands.

FLSA Nonexempt Grade 04 Salary Details Minimum Salary 59893.480 Mid Range Salary 73909.480 Maximum Salary 87925.480 Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status Full Time Working Hours Standard Hours 37.50 Daily Work Shift Day Work Arrangement

This position requires a fully on-site work arrangement. (Approval not required)

Union Description URA-AFT Administrative Payroll Designation PeopleSoft Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility ABP

Qualifications

Minimum Education and Experience

• Requires a Bachelor's degree in a related field, or an equivalent combination of education and/or experience.
• Requires a minimum of 2 years' experience working at a Registrar's Office or in a higher education setting.

Certifications/Licenses Required Knowledge, Skills, and Abilities

• Bachelor's degree required
• Excellent customer service, effective communication skills, and strong attention to detail
• Must have proficient computer skills
• Ability to work both independently and as a constructive, collaborative member of the OISS team

Preferred Qualifications

• Experience with student records and systems highly preferred.

Equipment Utilized

• Desktop and mobile computing devices.
• Microsoft Office software applications (Excel, Access, PowerPoint, Word).
• Email and Calendaring software.
• Virtual Communication software (Teams, Zoom, WebEx, Call Center, etc.).

Physical Demands and Work Environment

• Must be able to lift 25 lbs.

Special Conditions

Posting Details

Posting Number 26ST1223 Posting Open Date 06/12/2026 Special Instructions to Applicants Regional Campus Rutgers University-Newark Home Location Campus Rutgers University-Newark City Newark State NJ Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • What is the highest level of education you have completed?

• High School Diploma/GED

• Associate's Degree

• Bachelor's Degree

• Master's Degree

• Ph.D.

• • Do you have a minimum of 2 years' experience working at a Registrar's Office or in a higher education setting?

• Yes

• No

• • Have you been in your current position for 6 months?

• Yes

• No

Applicant Documents

Required Documents

• Resume/CV
• Cover Letter/Letter of Application
• List of Professional References (contact Info)

Optional Documents