Support Services Rep

Primary Location San Jose, California Employee Status: Regular Worker Location: Onsite Schedule Full-time Scheduled Weekly Hours: 40 Shift Evening Salary $39.12 - $41.16 / hour

Job Number 1412619 Date Posted 10/05/2026

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Job Summary:

The Support Services Representative is a member of the nursing team and contributes directly to patient care by ensuring that the necessary level of staff is provided for the inpatient units. The Support Services rep. serves as a liaison between the nursing staff and the nursing administration team members and is responsible for the correct interpretation of the provisions of the collective bargaining agreements covering staffing, scheduling, and pay practices.

Essential Responsibilities:

Ensures sufficient, appropriately qualified staff on a daily basis in accordance with the KP nursing workload management system, currently known as GRASP; generates daily reports describing variances between GRASP requirements and actually staffing needs; Works with Registry vendors to ensure compliance with The Joint Commission regulatory requirements for outside registry personnel; interprets collective bargaining agreements (CBA) to: minimize the cost of overtime and/or other premium payments; ensure seniority in vacation selection or other time off; creates ranking systems for regular staff in accordance with seniority provisions of contracts and availability forms filed by employees; documents discussions with staff and management to ensure that contract provisions are followed; may be required to testify at arbitrations or other legal proceedings regarding such documentation. in accordance with individual facilities guidelines, negotiates with staff to cover vacant shifts; generates and maintains computerized master schedule on a 28-day bases covering all nursing shifts throughout the hospital; addresses all urgent staffing/payroll situations; work with and/or provides necessary information to payroll to ensure employees are paid in accordance with CBAs or other KP policies and guidelines. interpret coded timecard module that arise and process timecards for payment on a bi-weekly basis.

Grade: 325

Basic Qualifications:

Experience

• Testing: Typing 40wpm.
• Testing: PC skills test (able to pass PC skills assessment).
• Excellent analytical abilities of both the written word, metrics, charts or other documents generated by the GRASP system; computerized staffing system.
• Excellent interpersonal communications skills which enable individual to work with a variety of personalities and negotiate the necessary coverage for the hospital.
• Strong problem-solving skills allowing individual to develop creative alternatives to staffing/payroll issues.
• Detail oriented to ensure that discussions with staff and decisions regarding selection of staff are documented in case of disputes.
• Must be decisive with the ability to work independently and make decisions regarding staffing/payroll requests or challenges.
• Excellent knowledge of computer programs such as Word and Excel with the ability to quickly understand and utilize the nursing workload data base.
• Knowledge of health-care environment preferred; High school diploma required some college preferred.
• Must be flexible to meet the needs of the department.

Education

• High school diploma required some college preferred.

License, Certification, Registration

• N/A

Additional Requirements:

• N/A

Preferred Qualifications:

• N/A

Primary Location: California,San Jose,San Jose 100 Great Oaks Scheduled Weekly Hours: 40 Shift: Evening Workdays: Week 1: Mon, Tue, Thu, Fri, Sat Week 2: Sun, Tue, Wed, Thu, Fri *Holidays may be required per contract. Days and hours may vary pending operational need. Working Hours Start: 02:30 PM Working Hours End: 11:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Worker Location: Onsite Employee Group/Union Affiliation: A01|SEIU|United Healthcare Workers West Job Level: Individual Contributor Department: San Jose Hospital - Appointment Services - 0206 Pay Range: $39.12 - $41.16 / hour Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate''s years of relevant work experience, education, certifications, skills, and geographic location. Travel: No Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

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