Support Services Specialist

Support Services Specialist

Department: Clinic Administration

Employment Type: Full Time

Location: Any Compass Location

Compensation: $17.89 / hour

Description

Help make every patient's care experience smoother-behind the scenes and at every step.

Schedule: Monday-Friday, 8am-5pm

The Support Services Specialist plays an important role in keeping patient information accurate, complete, and up to date so our care teams can focus on what matters most: supporting the health and wellness of the people we serve. This position helps ensure accurate insurance and primary care provider information, supports regulatory and billing requirements, and contributes to efficient, well-organized patient records.

This is a great opportunity for someone who: enjoys detail-oriented administrative work, takes pride in accuracy, and wants to use their healthcare experience to make a meaningful impact on the operations that support quality care in rural communities.

Key Responsibilities

• Review patient records and identify missing insurance coverage information, ensuring records are current and complete.
• Complete Good Faith Estimates and support related regulatory requirements.
• Monitor and update assigned primary care provider information with managed care organizations.
• Complete data entry and chart review activities that support accurate records, compliance, and efficient department operations.
• Provide additional administrative support as needed to help the team meet its goals.

Requirements, Skills, Knowledge and Expertise

• High School or GED required
• Experience with insurance billing (regulatory requirements) including but not limited to insurance, Medicaid and Medicare payors required
• Experience in a healthcare setting (behavioral health and/or primary care settings) required
• Must be proficient in Microsoft Office applications, including Word, Excel, and Outlook, as required for the role

You'll be a great fit for this role if you:

• Bring strong attention to detail and take pride in getting the details right.
• Are organized, dependable, and comfortable managing information across multiple systems or priorities.
• Understand the importance of accurate documentation and how it supports both patients and care teams.
• Communicate clearly and work well with others across a healthcare environment.
• Are motivated by work that supports access to quality healthcare and helps our organization Inspire Hope. Promote Wellness.