Support Services Supervisor

POSITION SUMMARY/RESPONSIBILITIES Coordinates, trains, directs and supervises Customer Service Representatives, Unit Clerks and Medical Records clerks to accomplish departmental needs in the registration area, phone bank, and medical records. Serves as the expert in software applications used within these areas. Responsible for performance of para-administrative and clerical duties in support of clinical services, which include: patient reception, answering incoming telephone calls, appointment scheduling, registration, insurance verification, and health information storage and maintenance in accordance with established departmental and health system procedures and guidelines. Participates in the departmental quality improvement program. Prepares regular reports to support department requirements. Consults and collaborates with staff from other departments and agencies as needed in performance of duties. Performs duties and assignments promptly and efficiently. Complies with Health System and area policies, procedures and protocols for establishing and maintaining good working relationships with co-workers and Health System employees, patients and guests. EDUCATION/EXPERIENCE High school diploma or equivalent is required. Two years college or equivalent work experience in Medical Records or a related medical field is required. One year of supervisory experience is preferred. Experience in an Ambulatory Care setting is preferred. Designated cash handlers must successfully complete the Patient Services Cashier course and be designated as a Patient Services Cashier during the initial probationary period. Experience in the utilization of an on-line scheduling and registration system is preferred.