Support Services Technician IV

Employment in this role is conditional upon successful execution of the contract by the client.

The Work

The Support Services Technician IV will coordinate aspects of support to the training center that may include any of fleet management, mail, courier, Diplomatic Pouch, property disposition and accountability, equipment, supplies, inventories, facility maintenance requests and tracking.

This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

Key Responsibilities

• Functions independently under the Program Manager to accomplish or coordinate/monitor all areas of responsibility and provide frequent updates, status, and reports.
• Executes and accomplishes strategies by developing coordinated goals and objectives.
• Researches, updates, and monitors standard operating procedures (SOP) in areas of responsibility.
• Identifies and provides cost and usage information to the Program Manager.
• Provides guidance on how to perform Support Services functions.
• Maintains tracking boards and electronic documents for fleet, shipping and receiving, property accountability, and other systems as required.
• Coordinates and executes fleet management duties that include vehicle scheduling, preparation, service coordination, dispatching utilizing ILMS and non-standard programs, lifecycle monitoring, modification requests, and other related functions as required.
• Operates U.S. Government vehicles up to and including 16 passenger vans as necessary in the performance of assigned tasks.
• Provides logistical support by performing or monitoring tasks associated with common carrier shipping and receiving, unpacking, storing, assembling, tracking and issuing supplies, equipment, materials, and official parcels that include Diplomatic Pouch, Courier, and USPS mail service.
• Inspects received/delivered goods, maintains inventory/logistics records, and allocates storage space, and/or delivers those goods and materials to the Receiving Office.
• Tracks and records all receiving, stocking and issuing of inventory items per U.S. government regulations.
• Monitors depletion rate of supplies, materials and equipment. Notifies Program Manager when replenishment and/or repairs and maintenance are required. Takes follow-up action to assure prompt and proper receipt of items.
• Maintains storage areas in neat and clean conditions.
• Assists with stockroom functions consisting of office and general supplies.
• Monitors Ariba and other support request processes for clarity, mandatory source of supply use, accountability, and tracking to ensure purchase invoices are closed out and property issued to program.
• Resolves all discrepancies of property received within individual orders.
• Picks up and delivers official mail and special delivery items.
• Escorts un-cleared building maintenance/equipment repair/delivery personnel, when necessary.
• Assists in common records management that includes property records and Personally Identifiable Information (PII).
• Employs applicable  security standards and procedures to protect National Security information.
• Provides other training program support as needed.
• Other duties as assigned.

Qualifications – Here’s What You Need

The qualifications and skills listed below are intended to provide a general overview of the requirements for this position. However, due to the anticipated nature of the contract and the absence of a finalized task order from the client, this list should not be considered all-encompassing. Additional qualifications, certifications, skills, or experience specific to the client’s requirements may be identified and requested upon award of the task order. Candidates should demonstrate flexibility and a willingness to adapt to evolving responsibilities as outlined by the client.

• Must possess a high school diploma, associate’s degree preferred plus nine (9) years relevant work experience.
• Minimum seven (7) years’ experience providing support services such as fleet management, mail, courier, Diplomatic Pouch, property disposition and accountability, or facility maintenance requests and tracking.
• Two (2) years’ experience as a Support Services Technician III or equivalent experience.
• Expert knowledge of and experience with support services functions, practices and procedures.Working knowledge of military, law enforcement, and/or Government security operations.
• Working knowledge of fleet operations.
• Knowledge of supply and logistics record keeping/management (supply/logistics forms, supplies, materials inventory, and status report preparation.
• Five (5) years of supervisory experience preferred.
• Must hold a valid driver’s license and be willing and able to drive official U.S. Government vehicles up to and including 16 passenger vans.
• Secret Clearnce is required.
• Due to the nature of work at the client’s site, U.S. Citizenship is required.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

• Strong organizational, interpersonal, oral and written communication skills.
• Must be able to work in a collaborative, team environment.
• Must maintain high standards for quality of work and professional growth.
• Must be able to develop solid understanding of the client's rules, regulations and procedures relating to acquisitions and logistics processes.

Our Commitment to you / overview of benefits 

• Medical, Dental and Vision Insurance; Wellness Program.
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter).
• Short-Term and Long-Term Disability options.
• Basic Life and AD&D Insurance (Company Provided).
• Voluntary Life and AD&D options.
• 401(k) Retirement Savings Plan with matching after one year.
• Paid Time Off.

 Reports to: Program Manager

Working Conditions

• Professional office environment.
• Must be physically and mentally able to perform duties extended periods of time.
• Must be able to meet physical requirements (walking, standing, bending, and lifting of medium to heavy objects).
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.