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Support Specialist

Iconma

Remote, TX(remote)

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JOB DETAILS
SALARY
$17.56–$20.56 Per Hour
SKILLS
Back Orders, Communication Skills, Computer Skills, Computer Systems, Customer Support/Service, Establish Priorities, Health Plan, High School Diploma, Microsoft Excel, Microsoft Word, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Purchase Orders, Purchasing/Procurement, Reporting Dashboards, SAP ECC (fka SAP R/3 and SAP ERP), Vendor/Supplier Relations, Writing Skills
LOCATION
Remote, TX(remote)
POSTED
15 days ago
Our client, a Clinical company, is looking for a Support Specialist for their Remote location.
 
Responsibilities:
  • Supplier relations on a tactical level to confirm PO’s, follow up on Past Due / Back Orders and assist with Expedites. 
  • Using Reporting Tools to prioritize and document actions.
  • Work Group Mailbox to document in-coming PO confirmation
  • Reach out to Suppliers that do not provide confirmations
  • Work Past Due PO lines and updated ETA/ Tracking information
  • Assist with Back Order Follow up for Root Cause and get- well information
  • Manage discrepancies with Planner; pricing, UOM.
  • Work with receiving plants on Receiving Discrepancies
  • Using tools to prioritize work and document actions
  • Manage all Purchase orders placed through SAP/ ECC as Stock Transport Orders.
  • Verifying DN drops and Goods Issued.
  • Assist Planner / Buyer with Component status updates on the Planner Dashboard
  • Work with Distribution planners to obtain back-order ETA and track shipments
 
Requirements:
  • Provide Back Up support when a Planner / Buyer is absent
  • Good Customer Service Experience
  • Excellent Communication Skills: written and verbal
  • Good Problem Solving / Decision making Skills
  • Experience with Computer systems, Excel, Word
  • PRMS, ECC/SAP, Kinaxis Preferred
  • High School Diploma, GED or technical certification in related field or equivalent experience required.
 
Why Should You Apply?

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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