Support Specialist Customer Service I

Arkansas Blue Cross

Jonesboro, AR

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JOB DETAILS

SKILLS

Administrative Skills, Administrator Documentation, Americans with Disabilities Act (ADA), Computer Operations, Computer Skills, Conflict Resolution, Customer Relations, Customer Support/Service, Data Quality, Database Administration, Driver's License, Fax Machines, High School Diploma, Interpersonal Skills, Inventory Management, Mail Services, Marketing, Microsoft Excel, Microsoft Outlook, Microsoft Word, PC (Personal Computer) Systems, PC Software, Presentation/Verbal Skills, Research Skills, Retail, Sales Prospecting, Telephone Skills, Time Management

LOCATION

Jonesboro, AR

POSTED

5 days ago

To learn more about Arkansas Blue Cross and Blue Shield Hiring Policies, please click here. Job Summary Customer Service Support Specialist answers the telephone switchboard and greets customers in a retail environment. Incumbent also assists the regional office team with administrative support function serving internal/external customers and prospective customers. Requirements EDUCATION High school diploma or equivalent. EXPERIENCE Minimum one (1) year customer service experience dealing with customers via telephone and in-person. Experience performing supportive functions in a customer-oriented environment. ESSENTIAL SKILLS & ABILITIES Proficient in general computer operations with knowledge of Microsoft Outlook, Word and Excel Skills • Active Listening • Conflict Resolution • Decision Making • External Collaboration • Interpersonal Communication • Logical Thinking • Oral Communications • Performing Administrative Activities • Personal Computer (PC) Software • Personal Organization • Problem Sensitivity • Process Information • Punctuality • Researching • Sound Judgment • Written Communication Responsibilities • Administrative Support: Provides administrative support, which includes but not limited to handling incoming faxes, reporting, maintaining database, member correspondences, maintaining inventory supplies and marketing material, and orderly upkeep of retail store, supply closet and hospitality area. • Customer Service: Assists customers with basic inquiries and needs, such as but not limited to processing payments, taking messages, and directing calls. Logs service inquiries documenting information relevant to the contact. Schedules sales and service appointments for retail team members. Conducts initial research of service inquiries and forwards for appropriate handling. • Makes deliveries to postal services. Valid driver’s license with acceptable driving record. • Performs other duties as assigned. Certifications Security Requirements This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual. Segregation of Duties Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual. Employment Type Regular ADA Requirements 1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment. Arkansas Blue Cross is consistently ranked as one of the best places to work in Central Arkansas. Why? We Love our Employees At Arkansas Blue Cross, we care about the health, wellness, and education of our employees. We offer many great incentives such as: Tuition reimbursement. Club Blue, a free, onsite gym to encourage exercise. Green Leaf Grill and Green Leaf Grill Express, onsite restaurants in Little Rock that promote healthy eating. Incentives for wellness education and exercise We Love our Culture The average tenure is 10 years with hundreds of employees having been here 15 years or longer. Our inclusive culture brings employees together to connect while celebrating our differences. We Love our Community Our employees often volunteer within their communities, at charity events, walks and runs, schools and nonprofits. When disasters strike, our employees help wherever they are needed. It’s just another way we show that Blue cares.

About the Company

Arkansas Blue Cross

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