Authentication, Customer Support/Service, Establish Priorities, Help Desk, Laptop PC, Mobile Devices, Printers, Technical Support, Telephone Skills, Time Management, VPN (Virtual Private Network)
Support Specialist I
Contract Details
- Duration: 6‑month W2 contract
- Work Authorization: W2 only - no C2C or third‑party submissions
- Location: Onsite (between St. Paul and Mendota Heights, MN)
- Pay Rate:$30-$33 per hour
Job Summary
The Support Specialist I provides front‑line IT support to end users, serving as the first point of contact for technical issues. This role involves handling inbound support requests, managing tickets through a helpdesk system, and assisting users both remotely and in person.
Essential Job Duties
- Answer inbound support calls, log issues as tickets, and escalate when necessary
- Monitor and manage helpdesk tickets submitted via forms or email
- Categorize, prioritize, and resolve tickets in a timely and accurate manner
- Ensure all assigned tickets are completed thoroughly and documented properly
- Set up new user laptops, ship equipment as needed, and provide remote assistance with first‑time login and setup
- Configure new user mobile devices and assist remotely with remaining setup tasks
- Assist users with computer and application login issues
- Provide support for company‑issued printers
- Assist users with VPN connectivity issues
- Provide basic assistance with application usage and escalate to training teams as appropriate
- Support password resets and multi‑factor authentication (MFA) setup
- Perform other duties as assigned
Qualifications
Education & Certifications