Company Description Broken Arrow Electrical Supply is a growing electrical distribution company committed to providing reliable products and responsive service to commercial, industrial, and residential customers. The company focuses on delivering quality electrical components, tools, and supplies that support construction, maintenance, and repair projects of varying sizes. Team members work in a fast-paced, customer-centered environment where accuracy and safety are important. Joining Broken Arrow Electrical Supply offers opportunities to develop industry knowledge and contribute to efficient operations that support customers’ critical electrical needs.\n
Role Description The Support Specialist is a full-time, on-site role based in Iowa, United States. This role provides day-to-day support to internal teams and external customers, handling inquiries related to orders, product information, and basic technical questions about electrical supplies. The Support Specialist will log and resolve support tickets, troubleshoot common issues, and escalate more complex problems as needed. Daily tasks include responding to phone and email requests, maintaining accurate records in company systems, and coordinating with warehouse and sales staff to ensure timely fulfillment and customer satisfaction. The role also involves monitoring support trends, identifying opportunities to improve processes, and contributing to a positive, collaborative work environment.\n
Qualifications
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- Candidates should possess strong Customer Support and Communication skills to interact effectively with customers and internal teams.
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- Candidates should possess Technical Support and Troubleshooting skills to resolve common product and system issues.
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- Candidates should possess solid Analytical Skills to interpret support data, identify patterns, and recommend improvements.
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- Basic knowledge of electrical products or willingness to learn industry terminology and applications.
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- Proficiency with office software and ticketing or CRM systems.
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- Ability to work on-site full-time, manage multiple tasks, and maintain attention to detail in a fast-paced environment.
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- Prior experience in customer service, technical support, or electrical supply is beneficial.
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- High school diploma or equivalent required; additional technical training or coursework in electrical or related fields is a plus.
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