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Support Specialist (Machine Room Support) - Entry to Experienced Level (Utah)
Department of Defense
National Security Agency/Central Security Service
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Summary
Personnel assigned to Support Services are on the front lines of delivering the best in customer service, technical support, administrative and management services. From Office Assistants to Sign Language Interpreters, these personnel serve as the focal points for organizations that require assistance with operational and administrative issues, records management, journalistic ideas, products and services and the coordination of reasonable accommodations and education.
Learn more about this agency
Summary
Personnel assigned to Support Services are on the front lines of delivering the best in customer service, technical support, administrative and management services. From Office Assistants to Sign Language Interpreters, these personnel serve as the focal points for organizations that require assistance with operational and administrative issues, records management, journalistic ideas, products and services and the coordination of reasonable accommodations and education.
Learn more about this agency
Overview
Help
Accepting applications
Location
Many vacancies in the following location:
Draper, UT
No matching locations found.
Work site options
Telework eligible No Remote job No Relocation expenses reimbursed Yes-You may qualify for reimbursement of relocation expenses in accordance with agency policy. Salary $35,749 - $116,362 per year Pay scale & grade
GG 2 - 12
Promotion potential None
Learn more about pay scale and grade
Pay scale and grade determines the salary of the job.
Work schedule Full-time Travel Required Occasional travel - You may be expected to travel for this position.
Appointment type Permanent
Occupations and job series
Supervisory status No Federal service type This job is in the Excepted Service Represented by a union No
Drug test Yes Security clearance Top Secret Position sensitivity and risk Critical-Sensitive (CS)/High Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required Yes
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number 1263434 Control number 887758000
This job is open to
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The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Federal employees - Excepted service
Current federal employees whose agencies have their own hiring rules, pay scales and evaluation criteria.
Veterans
Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference
Military spouses
Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty.
Individuals with disabilities
Individuals who are eligible under Schedule A.
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Duties
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As a Machine Room Support Specialist at the Utah Data Center, you will be part of a team responsible for well over 100k square feet of IT Equipment Space (ITES). You will assist in maintaining full control of those rooms, including access lists, safety conditions, security practices and more, all in accordance with NSA/CSS Data Center Policies.
You will review and approve machine room access requests daily, ensuring strict compliance with Agency ITES policies and procedures. You will audit ITES access logs for anomalies, in addition to supporting activities that may have resulted as an after-hours service request. You will conduct daily inspections and monitor room cleanliness, safety, and security. You will provide direct support for capability deployments into ITES you are responsible for. You will have responsibility to review and approve power, space, and cooling permits and contribute to planning activities for future capability deployments.
Perform tasks associated with the activities (i.e., access control, space assignment) of specific machine rooms in accordance with Agency policy and documented standards. Update access lists and rosters and control entry within the room or rooms. Perform routine checks of work performed and report maintenance problems. Conduct room inspections and monitor room cleanliness.
Support Specialists work in a myriad of offices. The responsibilities of a Support Specialist include, but are not limited to:
Requirements
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Conditions of employment
Qualifications
The qualifications listed are the minimum acceptable to be considered for the position:
Relevant experience must be in one or more of the following: administrative, technical, customer service, security, or testing administration areas.
ENTRY/DEVELOPMENTAL
Entry is with a high school diploma or GED and no experience.
FULL PERFORMANCE
Entry is with a high school diploma or GED plus 4 years of relevant experience, or an Associates degree plus 2 years of relevant experience.
SENIOR
Entry is with a high school diploma or GED plus 6 years of relevant experience, or an Associates degree plus 4 years of relevant experience, or a Bachelors degree plus 2 years of relevant experience.
Education
Degree in any field is acceptable.
Additional information
Salary offers are based on candidates education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position.
Salary Range: $35,749 - $116,362 (Entry/Developmental, Full Performance, Senior)
Salary range varies by location, work level, and relevant experience to the position.
Training will be provided based on the selectees needs and experience.
Benefits: NSA offers a comprehensive benefits package.
Work Schedule: This is a full-time position, Monday - Friday, with a basic 8hr/day work requirement between 6:00 a.m. and 6:00 p.m, depending on the core operating hours of the hiring organization.
Expand Hide additional information
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
The ideal candidate has a desire for continual learning with excellent problem-solving and interpersonal skills as well as:
Perform tasks that involve repetitive motions of the fingers, hands, arms, feet, legs, or other body parts.
Note: The agency is currently hiring Support Specialists to Specialize in:
Machine Room Support
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required documents
Required Documents
Help
The National Security Agency (NSA) is part of the DoD Intelligence Community Defense Civilian Intelligence Personnel System (DCIPS). All positions in the NSA are in the Excepted Services under 10 United States Codes (USC) 1601 appointment authority. DoD Components with DCIPS positions apply Veterans Preference to eligible candidates as defined by Section 2108 of Title 5 USC, in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. If you are a veteran claiming veterans preference, as defined by Section 2108 of Title 5 U.S.C., you may be asked to submit documents verifying your eligibility.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Help
https://apply.intelligencecareers.gov/job-description/1263434
Agency contact information
NSA POC
Phone 1-844-424-4737 Email intelcareers@nsa.gov
Next steps
https://apply.intelligencecareers.gov/job-description/1263434
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
Required Documents
Help
The National Security Agency (NSA) is part of the DoD Intelligence Community Defense Civilian Intelligence Personnel System (DCIPS). All positions in the NSA are in the Excepted Services under 10 United States Codes (USC) 1601 appointment authority. DoD Components with DCIPS positions apply Veterans Preference to eligible candidates as defined by Section 2108 of Title 5 USC, in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. If you are a veteran claiming veterans preference, as defined by Section 2108 of Title 5 U.S.C., you may be asked to submit documents verifying your eligibility.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Help
https://apply.intelligencecareers.gov/job-description/1263434
Expand Hide how to apply
Agency contact information
NSA POC
Phone 1-844-424-4737 Email intelcareers@nsa.gov
Next steps
https://apply.intelligencecareers.gov/job-description/1263434
Expand Hide next steps
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
National Security Agency/Central Security Service
Agency contact information
NSA POC
Phone 1-844-424-4737 Email intelcareers@nsa.gov
Visit our careers page
Learn more about what its like to work at National Security Agency/Central Security Service, what the agency does, and about the types of careers this agency offers.
Summary
Personnel assigned to Support Services are on the front lines of delivering the best in customer service, technical support, administrative and management services. From Office Assistants to Sign Language Interpreters, these personnel serve as the focal points for organizations that require assistance with operational and administrative issues, records management, journalistic ideas, products and services and the coordination of reasonable accommodations and education.
Learn more about this agency
Overview
Help
Accepting applications
Location
Many vacancies in the following location:
Draper, UT
No matching locations found.
Work site options
Telework eligible No Remote job No Relocation expenses reimbursed Yes-You may qualify for reimbursement of relocation expenses in accordance with agency policy. Salary $35,749 - $116,362 per year Pay scale & grade
GG 2 - 12
Promotion potential None
Learn more about pay scale and grade
Pay scale and grade determines the salary of the job.
Work schedule Full-time Travel Required Occasional travel - You may be expected to travel for this position.
Appointment type Permanent
Occupations and job series
Supervisory status No Federal service type This job is in the Excepted Service Represented by a union No
Drug test Yes Security clearance Top Secret Position sensitivity and risk Critical-Sensitive (CS)/High Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required Yes
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number 1263434 Control number 887758000
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USAJOBS is a Opens in a new windowUnited States Office of Personnel Management website.
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| Location | Salt Lake City, UT |
| Salary | $35,749–$116,362 Per Year |
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