Communication Skills, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, Microsoft Exchange Server, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Azure, Microsoft Windows Desktop, Microsoft Windows Server, Microsoft Windows System Administration, On Call, Presentation/Verbal Skills, Problem Solving Skills, Professional Services, Server Support, Service Delivery, Team Lead/Manager, Team Player, Technical Support, Time Management, Writing Skills
Overview
We are seeking a motivated and customer-focused Support Specialist to join our Managed Services team in a dedicated onsite role. This position is assigned exclusively to a single customer location, where you will report daily and serve as the primary IT support resource for that client. This role is ideal for someone with hands-on IT support experience who enjoys building strong relationships with end users, solving technical challenges, collaborating with a broader team of IT professionals, and delivering exceptional service in a managed services environment.
Responsibilities
- Provide day-to-day technical support to clients across multiple environments.
- Manage and resolve issues through a ticketing and time management system.
- Support Microsoft 365 services (Exchange, Teams, SharePoint, etc.) and assist with Azure-related tasks when applicable.
- Troubleshoot and maintain Windows desktops; assist with Windows Server support when needed.
- Document solutions, procedures, and client environments clearly and accurately.
- Communicate effectively with clients and team members to ensure prompt and professional service.
- Collaborate with colleagues in a team-oriented environment to deliver consistent, high-quality support.
Requirements
- Minimum of 2 years of IT support experience.
- Proficiency with a ticket and time management application.
- Strong experience with Microsoft 365; Azure experience preferred.
- Windows desktop troubleshooting expertise; Windows Server knowledge desirable.
- Excellent communication skills, both written and verbal.
- Solid documentation practices and attention to detail.
- Ability to work collaboratively in a managed services environment.
- Experience with HaloPSA and NinjaRMM is a plus.
Work Schedule
- Primarily in-office role with some work-from-home flexibility.
- Standard hours: Monday through Friday, 8:00 AM – 5:00 PM.
- Participation in an on-call rotation is required.
Benefits
- Competitive compensation package.
- Professional growth opportunities in a fast-paced MSP environment.
- Exposure to a wide variety of client environments and technologies.
- Supportive, team-driven culture with emphasis on collaboration and learning.