Support Specialist (Management Analyst I)

Support Specialist (Management Analyst I)

Salary

$54,190.94 - $62,185.35 Annually

Location

232 E. Main Street, Suite 250, Norfolk, VA 23510, VA

Job Type

Permanent Full-time

Job Number

14389

Department

General Services

Division

Directors Office

Opening Date

09/14/2026

Closing Date

9/24/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Description

Norfolk, Virginia stands as Americas most genuine and urban waterfront city. As the home to the worlds largest naval station and the epicenter for business, arts, and culture in Coastal Virginia, Norfolk has been recognized by numerous publications as an ideal place to live, work, enjoy, and raise a family. Employment with the City of Norfolk presents a unique opportunity to significantly impact the lives of others. With our dedication to competitive compensation and a robust retirement package, you can contribute positively to your community while also achieving personal success. Join a compassionate workplace that celebrates diversity, authenticity, and a shared commitment to enhancing the lives of our residents.

The City of Norfolks Department of General Services consists of five key operating divisions: Facilities Maintenance, Fleet Management, the Norfolk Animal Care Center, Security, and Parking. Operating as the central administrative unit, the Director's Office provides comprehensive leadership, financial oversight, human resources support, and operational analysis across all five divisions to ensure efficient service delivery and organizational alignment throughout the department.

The Management Analyst I serves as a professional administrative and analytical support role within the Director's Office of the Department of General Services, supporting all departmental divisions. Primary duties involve financial and budget operations, human resource administration, office and meeting logistics, and operational data research. Financial responsibilities include posting data to the general ledger, tracking expenditures, reconciling accounts, and processing vendor invoices and payments. Human resource duties include coordinating employee onboarding, tracking personnel files, and serving as an administrative liaison for staff engagement and training initiatives. Logistical tasks cover processing daily mail, ordering office supplies, maintaining printer paper and toner stock, and setting up meetings and agendas.

Essential Functions

• Posts financial data to the general ledger, performs initial budget expenditure tracking, reconciles accounts, and processes vendor payments and invoices. Drafts preliminary budget worksheets for leadership review.
• Serves as a point of contact for human resources administrative tasks, coordinates the processing of new employee onboarding, and assists with departmental personnel tracking.
• Collects, organizes, and compiles data for ongoing operational studies, assists in developing Standard Operating Procedures (SOPs), and drafts routine administrative summaries or monthly reports.
• Coordinates office essentials including picking up and processing daily departmental mail, monitoring and ordering office supplies, and maintaining office equipment such as printer paper and toner stock.
• Schedules and sets up meetings, prepares agendas, organizes logistical requirements, updates personnel files, and assists with general administrative workflow across divisions.
• Assists with departmental web page updates, supports staff with software systems, and assists on special administrative initiatives.

Education/Experience

Work requires broad knowledge in a professional business field. Knowledge is normally acquired through four years of college resulting in a Bachelors degree or equivalent.

Required:

• Two (2) years of experience in data analysis, administrative coordination, or a related field; or an equivalent combination of education and experience.

Preferred:

• Strong written and verbal communication skills.

• Demonstrated proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Experience drafting SOPs, operational summaries, or administrative workflows.

Additional Information & Requirements

Work Schedule:

• Monday- Friday 8 am-4:30pm

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

02

If you were referred for this position by a current City of Norfolk employee, please provide the employees full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."

03

Please select your highest level of completed education.

• High school diploma or equivalent
• Some college
• Associate degree
• Bachelors degree
• Masters degree or higher

04

How many years of experience do you have in data analysis, administrative coordination, or a related field?

• I do not have any experience
• Less than 2 years of experience
• 2-4 years of experience
• 4 years of experience of more

05

How many years of experience do you have assisting with budget monitoring, compiling expenditures, or processing accounts payable/invoices?

• I do not have any experience
• Less than 2 years of experience
• 2-4 years of experience
• 4 years or more of experience

06

Please indicate your level of experience assisting with administrative human resources duties (e.g., onboarding coordination, tracking personnel files, scheduling)?

• No experience
• Novice
• Intermediate
• Expert

07

Please indicate how many years of experience you possess assisting with employee-related functions such as staff development and training opportunities, employee engagement, or recognition initiatives.

• I do not have any experience
• Less than 3 years of experience
• 3 or more years of experience

08

Please indicate how many years of experience you possess being involved in writing documents such as issue papers, annual reports, strategic plans, etc.

• I do not have any experience
• Less than 3 years of experience
• 3 or more years of experience

09

Please indicate your level of experience using Microsoft Excel to prepare analysis, graphs, charts, etc.

• I do not have any experience
• Novice (limited experience)
• Intermediate (practical experience)
• Expert (extensive experience and training)

10

Please indicate your level of experience using PowerPoint to develop presentations.

• I do not have any experience
• Novice (limited experience)
• Intermediate (practical experience)
• Expert (extensive experience and training)

11

Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?

• Yes
• No

12

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

13

Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee
• Yes - I am a previous City of Norfolk Employee
• No - I am not a previous or current City of Norfolk employee

14

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran
• I am a Veteran
• I am a Disabled Veteran

Required Question

Employer City of Norfolk