Support Specialist

ChangePoint Integrated Health

Show Low, AZ

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JOB DETAILS

SKILLS

Administrative Skills, Case Management, Clinical Assessment, Clinical Laboratory, Clinical Study Publications, Documentation Standards, Employee Relations, Informed Consent, Insurance, Maintain Compliance, Medical Assistance, Medical Records, Medications, Office Management, Organizational Skills, Outpatient Care, Patient Care, Patient Confidentiality, Photocopy, Prescription Drugs, Quality Management, Regulations, Safety/Work Safety, Staff Policies, Telemedicine, Time Management, Typing

LOCATION

Show Low, AZ

POSTED

Today

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/7475126 **JOB DESCRIPTION** **TITLE:** SUPPORT SPECIALIST **STATUS:** NON-EXEMPT **LINES OF AUTHORITY:** This position is supervised by the Office Manager and in conjunction with the Program Director. **POSITION SUMMARY:** The Support Specialist\'s purpose is to organize all functions associated with the operations of the business office, utilizing skills in computer entry and administrative and reception duties. is expected, as needed, to meet all standards for clinical documentation, complete case management as needed, assist the Medical Department in compliance reports and monitoring, and liaison between ChangePoint, HCIC, and outside service providers. Also required as needed, to assist the Medical Staff during Medical Officer and patient appointments, whether in person or via Telemedicine, by monitoring vital signs and performing all necessary tracking and coordination between Medical Officer and the patient. **PRINCIPLE DUTIES/RESPONSIBILITIES:** 1. Adhere to personnel policy and comply with agency requirements for ethical and professional behavior. 2. Greet clients at check in. Verify address and phone are correct. 3. Schedule follow-up appointments at check out. 4. Keep the reception area clean and sanitized. 5. Maintain an organized, efficient running front office. 6. Ensure that incoming calls and messages are handled promptly and professionally. 7. Assist walk-ins and referrals. 8. Responsible for typing, copying, faxing, mailing and filing of confidential and non-confidential information. 9. Responsible for filing and/or scanning into HMS all Medical and Outpatient labs and other agency documents. 10. Responsible for doing pre-authorizations and working with insurance companies as needed. 11. Protect patient confidentiality and personal rights. 12. Take and record vitals as needed. 13. Handle Coordination of Care between PCP\'s and ChangePoint. 14. Keeps clear, concise and accurate records and perform clinical activity and required clinical documentation according to policy and procedures. 15. Track clients that are in need of labs and other medical tracking and work with teams in arranging for services to be performed in a timely manner. 16. Establish and maintain a working relationship with personnel and resources; act as a liaison with other service providers and ChangePoint staff to assist in coordinating patient care. 17. Coordinate all refill requests for Medical Officers. 18. Duties are part of Telemed responsibilities. Assure that the telemed equipment is on and the volume is adjusted appropriately. Assure the door to the telemed room is closed to ensure confidentiality. Act as the liaison between the support staff and the provider. Discusses the daily schedule with the Medical Officer, including all cancellations, reschedules, no shows, crisis, and other various schedule changes. Staffing must take place to assure that time and duration of services match between the Vitals/Telemed Medical Department Assistant and the provider. With directions from the Medical Officer, assists the patient to the office. Assure that the telemedicine consent form has been signed. Introduce the first-time patient to the telemed procedure. Focus the camera towards the patient and their support (if present). Document visit concurrently. Obtains the following and document within HMS. o Assure smoking information has been entered. o Take all necessary steps when an appointment is missed by a patient including a call, letter, and informing the Assigned Clinician. o Disseminate CSPMP\'s as needed o Coordinate all duties with the other Telemed/Vitals Medical Assistant(s). Assist in coordination of all Prior Authorizations. Compl te the Psychotropic Informed Consent. The Medical Officer will provide the medication names and target symptoms when creating the electronic prescription. Consent must be obtained for each medication prescribed by ChangePoint. Initials and Signature are obtained at the top of the informed consent and initials must then be added for every medication listed in the lower portion of the screen. At the direction of the Medical Officer, assist the patient in rescheduling their next appointment. Ensure that incoming calls and messages are handled promptly and professionally. Be a positive and active support of the company, the patient and co-workers. Must participate in quality management and quality improvement activities. Promotes quality and safety to help maintain a safe and pleasant work environment, follows safety regulations, and actively contributes towards a safe workplace. This position requires positive and active support of the company, the customer and co-worker. Performs other duties as assigned by the Office Manager and/or

About the Company

ChangePoint Integrated Health

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