Support Staff, Cardiac Care-Full Time

JOB DUTIES

Communicates with all staff members regarding the status of patients.

Greet patients with a friendly attitude and assist patients at the check in and/or check out window.

Schedule appointments and document in EMR system. 

Deliver accurate pre-test and pre-procedure instructions.

Obtain authorizations as needed and if applicable.

Maintains front office workspace and waiting areas and ensures cleanliness.

Coordinate scheduling with various physician offices via telephone and/or using the Workload message board.

Maintains medical information, filing and or scanning.

Verifies insurance information and or checks eligibility thru EMR system, enters patient demographics. Scans or copies patient identification and insurance information.

Promptly and pleasantly receives telephone calls within three rings and documents accurately, refers to appropriate source, triage calls or schedule appointments if calls demand. Responds to telephone calls and messages from patients, insurance companies, and staff courteously and promptly with an emphasis on effective resolution.

Verifies schedule with the staff.

Picking up and distributing mail

Prepares patient charts assuring all required forms are present in the chart.

Record request must be copied and sent in a timely manner.

Scanning/filing of all patient information must be completed on a daily basis.

General knowledge of insurance coverage including but not limited to Medicaid, Blue Shield and Commercial Insurances.

Ordering office supplies if applicable.

Use of Meditech or other EMR system.

Answers in-coming calls promptly/pleasantly and provide correct information.

Maintains correspondence with physician offices as required.

Verifies appropriate billing and charges daily.

Assists with patient satisfaction surveys.

Offers assistance to other staff when able.

Other duties as assigned.

MINIMUM EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

Must be a high school graduate.

Experience with cardiovascular terminology preferred.

Possess great attention to detail and be able to accurately type 40wpm and be efficient with data entry equipment.

Must be competent with Meditech and knowledge of computer navigation is a necessity.

Must possess the ability to prioritize activities, organize work and problem solve.

Communications skills both verbal and written must be above average to excellent, and be able to communicate with public sector by telephone use and in person.

Must be able to deal with anxious and angry people in a calm and professional manner.

Must be able to communication with Administrative Staff, Managers, Attorneys, Physicians and all hospital staff with due respect and tact at all times.

Current BLS Healthcare Provider card.