Support Staff Supervisor

Employees are expected to perform essential duties to performance standards. As needed, reasonable accommodations will be made for otherwise qualified employees with disabilities that are covered by the Americans with Disabilities Act (ADA), insofar as the accommodation does not create an undue hardship on Behavioral Healthcare Partners of Central Ohio, Inc. (BHP).

 Support Staff Supervision and Operations

• Supervise support staff, including training, scheduling, coaching, performance management, and participation in hiring and disciplinary processes.
• Coordinate front desk and administrative support operations across assigned locations.
• Monitor workflow and assign work to ensure efficient and effective operations.
• Perform support staff duties and provide coverage during absences, vacancies, and periods of increased workload.
• Promote customer service, teamwork, professionalism, and compliance with organizational policies and procedures.
• Travel between assigned locations to support operational and staffing needs.

 Organizational Support

• Participate in meetings, trainings, committees, and organizational initiatives as assigned.
• Support communication and coordination between departments and locations.
• Maintain confidentiality of client, employee, and organizational information.

 Compliance and General Responsibilities

• Perform duties in accordance with BHP policies, accreditation standards, and applicable laws and regulations.
• Maintain regular attendance and perform other duties as assigned.

SCOPE OF SUPERVISION

Support Staff Specialists

 EQUIPMENT OPERATED

Computer, phone, copier, fax, general office equipment; audio visual equipment; personal vehicle

 CONTACT WITH OTHERS

Staff, Board of Directors, vendors, community professionals, clients, general public, consultants, family members and other internal and external job contacts.

 CONFIDENTIAL INFORMATION AND DATA

Client records, employee information, financial information, legal issues, and other confidential or sensitive information

WORKING CONDITIONS

Good office working conditions when working in the office.  When working in other BHP facilities, the employee is exposed to conditions within those facilities.  Possible exposure to inclement weather and traffic conditions when traveling to and from worksites.  Ability to telework during emergency health related or inclement weather situations, or as required by management.

USUAL PHYSICAL DEMANDS

The following demands are typically used and exhibited by employees when performing this job’s essential duties and responsibilities. They are not and should not be construed to be qualification standards. Rather, they are illustrated to help BHP and otherwise qualified employees or job applicants with an ADA disability identify essential job duties that need to be reasonably accommodated, and the type of appropriate reasonable accommodation which may be available which does not create an undue hardship on the employer.

 The employee frequently communicates with others in person and by telephone. The employee regularly uses a computer and standard office equipment to complete work tasks. The employee frequently sits, stands, walks, and travels between locations. Vision demands include close and detailed work using a computer and other office equipment.

 REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

 Knowledge of:

Supervisory practices, office operations, customer service, administrative procedures, and organizational policies.

Ability to:

Supervise staff, coordinate multiple priorities, communicate effectively, maintain confidentiality, and establish positive working relationships.

Skills in:

Leadership, customer service, communication, problem-solving, computer applications, data entry, and operation of general office equipment.

QUALIFICATIONS

Education, Experience and Training

Associate degree in business, office administration, or related field preferred. Two years of administrative support experience required. Supervisory or lead experience preferred.

Additional Qualifications

Upon conditional hire, and as a condition of employment, each employee is required to submit to and pass a drug test, criminal background check, and may be required to submit to driving record check, personal vehicle inspection, and be insurable under BHP’s driving insurance provider guidelines depending on job assigned job duties.

Ability to document personal identity and employment eligibility within three days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act (I-9) requirements.