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Support System Administrator

InterSources Inc.

Austin, TX

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JOB DETAILS
SKILLS
Analysis Skills, Ansible, Artificial Intelligence (AI), Auditing, Benchmarking, Best Practices, Cloud Computing, Code Reviews, Communication Skills, Communications Equipment Maintenance, Computer Hardware, Computer Operations, Computer Servers, Computer Software, Computer Systems, Configuration Management, Cross-Functional, Customer Experience, Customer Support/Service, Data Analysis, Data Recovery, Database Administration, Database Backup, Disaster Recovery, Documentation, Emerging Technology, Equipment Maintenance/Repair, Establish Priorities, Government, Hardware Administration, Hardware Installation, Hardware Repair, Hardware Upgrades, High Availability, High Reliability, IT Procurement, Identify Issues, Industry Standards, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Information Technology Software, Information Technology/Systems Audit, Information/Data Security (InfoSec), Internet Security, Knowledge Transfer, Linux Operating System, Mainframe Computer, Microsoft Windows Operating System, Microsoft Windows Server, Microsoft Windows System Administration, Migration Strategy, Network Configuration Management, Operating Systems, PC (Personal Computer) Systems, Performance Management, Performance Tuning/Optimization, Peripheral Hardware, Problem Solving Skills, Procedure Development, Progress Reports, Protective Services, Purchasing/Procurement, Red Hat Linux Operating System, Regulatory Compliance, Risk Analysis, Risk Management, Scripting (Scripting Languages), Security Patches, Security Software, Software Administration, Software Development, Software Patches, Software Upgrades, Strategic Planning, System Integration (SI), System Migration, System Operations, System Validation, Systems Administration/Management, Systems Analysis, Systems Maintenance, Technical Strategy, Technical Support, Testing, Training/Teaching, U.S. National Institute of Standards and Technology (NIST), User Account Administration, User Documentation, Vulnerability Scanners, Windows PowerShell
LOCATION
Austin, TX
POSTED
30+ days ago
Role: Support System Administrator
Location: Austin, TX (hybrid Candidate must reside in Austin area)
Visa: USC/GC only
Duration: 12+ months

Must have public sector (state client) at least on 1 project & focus on industry exp.
JOB DESCRIPTION/MINIMUM REQUIREMENTS:
The Support System Administrator will be responsible for supporting the migration and modernization of EOL systems, including legacy systems running older versions of Windows and Red Hat Enterprise Linux. The role will focus on upgrading these systems to supported OS versions (e.g., Windows Server 2016/2019/2022, RHEL 5/6/7/8/9) to ensure improved security, performance, and operational continuity.
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks.
Assists in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications. May be responsible for accessing data from and transferring data to various local, state, or federal databases. May assist in the review and recommendation of the procurement and inventory of information resources hardware or software. May write and update personal computer and mainframe application programs. Experience in automated data processing systems.
Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures. Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems. Ability to operate information technology systems, to communicate effectively, and to train others.

Provides assistance in the design, development, and maintenance of various system applications. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on system efficiency and utilization. May be responsible for accessing data from and transferring data to various local, state, or federal databases. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware and software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Develops procedure manuals. Develops and makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on systems efficiency and utilization. May supervise the work of others.

Key Responsibilities:
  1. System Assessment & Planning:
    • Assess Legacy Systems: Conduct detailed assessments of existing EOL systems, including Windows Server (2012 and older) and Red Hat Enterprise Linux (RHEL 5, 6,7 and newer).
    • Identify Priorities: Prioritize migration based on system criticality, security risks, and operational needs.
    • Develop Migration Strategy: Create a comprehensive plan for transitioning legacy RHEL and Windows systems to supported versions, including risk assessments, upgrade paths, and timelines.
  2. System Migration:
    • Legacy OS Migration: Migrate RHEL 5/6 and older Windows Server systems to newer, supported OS versions (RHEL 8/9, Windows Server 2022/2025).
    • Upgrade Path Planning: Perform in-place upgrades as last resort. Primary job is to preform a reinstallation, following best practices to ensure compatibility and minimize downtime.
    • Data Backup & Recovery: Implement data backup and recovery strategies before, during, and after the migration, with a focus on reducing potential data loss during the upgrade process.
    • Post-Upgrade Validation: Validate the system's functionality after the upgrade (e.g., performance checks, compatibility testing of critical applications, system services, and networking configurations).
  3. Configuration Management:
    • System Reconfiguration: Reconfigure system services and settings (e.g., networking, storage, security settings) after OS upgrade.
    • Configuration Management Tools: Utilize tools like Ansible for RHEL configurations and PowerShell for Windows configurations to maintain consistency across systems.
    • Automation Scripting: Write and maintain automation scripts for repetitive tasks across both Windows and Linux systems.
  4. Security Enhancements:
    • System Hardening: Perform system hardening tasks on RHEL and Windows Server systems before and after migration to mitigate security risks.
    • Patch Management: Apply security patches and updates for both RHEL and Windows servers. Ensure that legacy systems are brought up to current patch levels before the upgrade.
    • Vulnerability Remediation: Run vulnerability scans and perform security updates to address any issues uncovered during the migration process.
    • Compliance Assurance: Ensure all systems meet internal security policies, compliance regulations, and industry standards (e.g., CIS Benchmarks, NIST).
  5. Troubleshooting and Support:
    • Issue Resolution: Act as the point of escalation for system issues encountered during the migration process, especially for legacy RHEL 5/6 and older Windows versions.
    • Post-Migration Support: Provide ongoing support for both Windows Server and RHEL systems after migration, addressing system issues, performance concerns, or compatibility problems.
    • Problem Solving: Troubleshoot OS-level issues and application problems on both Windows and RHEL systems post-migration, ensuring high availability and reliability.
  6. Documentation and Reporting:
    • Migration Documentation: Maintain detailed documentation of the migration process, including steps taken, configurations changed, and any issues encountered and resolved.
    • System Configuration Records: Update system configuration records post-migration to reflect the new OS and environment. This will be reflected in the CMDB as well as the TRP list.
    • Progress Reporting: Provide regular updates and reports to stakeholders on migration status, challenges, and milestones achieved.
  7. Collaboration and Coordination:
    • Cross-Functional Collaboration: Work closely with other IT teams (e.g., networking, database admins, application owners) to ensure smooth integration of migrated systems.
    • Vendor Coordination: Coordinate with third-party vendors or support services as needed, especially for issues related to legacy systems or proprietary software running on older OS versions.
    • End-User Communication: Communicate with end-users and stakeholders about any system downtime, changes, or disruptions during the migration process.
  8. Training and Knowledge Transfer:
    • Documentation for Internal Teams: Create detailed user manuals and internal documentation on managing updated systems.
    • Knowledge Sharing: Share insights and lessons learned from the migration process to help other teams with similar future upgrades or transitions.
  9. Backup & Disaster Recovery:
    • Backup Solutions: Ensure that backup solutions are in place for both Windows and RHEL systems
    • Disaster Recovery Planning: Update disaster recovery plans for systems post-migration and test recovery procedures to ensure business continuity.
  10. Post-Implementation Review:
    • System Audits: Conduct post-migration audits to verify that all systems are fully functional, secure, and compliant.
    • Post-Migration Optimization: Identify any post-migration system performance improvements, optimizations, or further enhancements needed.
About Us:
InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.

About the Company

I

InterSources Inc.

It’s all about harnessing the real power of data. InterSources Inc was founded in 2007 providing intelligent data solutions to clients across industries and geographies.

Over the years, we have built products on Business Intelligence & Big Data platform simplifying and transforming the way business intelligence and real-time data analytics empower Corporations and end-users using Softwares like Tableau, Business Objects, MicroStrategy, etc.

In the process, we have enabled companies to use data analytics to help better understand, predict and influence consumer behavior, identify new market opportunities as they emerge, provide to users the data they need, alert the user when and why key business metrics have changed and enable them to make smart decisions.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
2007
WEBSITE
https://www.intersourcesinc.com/

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