Job Description
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: Support Technician 1
Location(s): Austin, TX
Job Summary
We are seeking 2 Level 1 Support Technicians to provide technical support and assist with a computer and docking station refresh project. The technicians will perform day-to-day activities including computer imaging, computer replacement, and data migration. Project procedures and processes will be provided, and the technicians will work as part of a team with a subject matter expert and project manager.
Windows 11 technical support experience is helpful but not required.
Key Responsibilities
- Assist with manual labor and technical support associated with a computer and docking station refresh project.
- Perform computer imaging, replacement, and data migration activities according to established procedures.
- Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
- Document, maintain, upgrade, and replace hardware and software systems.
- Prepare or assist with service record documentation.
- Provide technical assistance and support for application and hardware-related issues.
- Install, maintain, move, test, and upgrade new and existing hardware and software.
- Maintain required security controls over software.
- Monitor systems and provide assistance with the use and interface of systems, subsystems, and software applications.
- Access data from and transfer data to various databases as required.
- Work cooperatively with team members in a professional work environment.
- Provide excellent customer service and effective technical support.
- Handle multiple tasks, prioritize activities, and meet deadlines.
Required Qualifications
- High school graduation or equivalent.
- Experience maintaining, troubleshooting, repairing, installing, and upgrading computer systems, hardware, peripherals, and software.
- Knowledge of personal computers, computer components, printers, and related terminology.
- Knowledge of computer operations, information systems, computer software and hardware, and information security policies and procedures.
- Experience providing technical assistance and support for applications and hardware.
- Experience using and supporting personal computers and applicable programs and systems.
- Experience troubleshooting information systems and operating information technology systems.
- Working knowledge of Windows operating systems.
- Experience using Microsoft Office Suite and WordPerfect.
- Strong oral and written communication skills.
- Ability to provide excellent customer service.
- Ability to work cooperatively with others in a professional environment.
- Ability to lift and relocate up to 30 lbs.
- Ability to handle multiple tasks, prioritize work, and meet deadlines.
Preferred Qualifications
- Windows 11 technical support experience.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
Numbers & Facts
| Location | Austin, TX |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Website | http://www.ampcus.com |
About Company
Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.
Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.
We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted" that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.
Industry: Information Technology and Services
Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI
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