Support Technician

JOB DESCRIPTION

As part of the CLIENT Biometric Systems Hosted Services Support Center the selected candidate will have responsibilities including

Phone Support receiving Customer and Biometric personnel support calls.
Managing Customer and Biometric personnel support calls including
Logging and support through trouble shooting or advising.
Logging and escalating or routing call as required.
Provide case status updates to Customer and Biometric personnel.
Perform the installation, repair and preventative maintenance of computer and related systems.
Assist in determining software to meet user requirements.
Troubleshoot software and hardware failures and identify network problems when they relate to desktop or laptop computers and peripherals.
Develop or assist in development of documentation and standard operating procedures and customer service guidelines relating to IT support of Biometrics support systems.
Provide Data Center support including
Daily monitoring / checks.
Logging of noted issues.
Troubleshoot or assist in troubleshooting of data center related issues.
The selected candidate will have strong communication skills and look forward to interacting with customer and Biometrics division personnel including
Support Center Team members,
Biometrics division engineering staff,
Sales and marketing
Management and Administrative.
MANDATORY SKILLS

Knowledge on IT support center, process is required.

Knowledge on software releases and deployment process required.

DESIRED SKILLS

Knowledge on Kubernetes, pods, system alerts and logs preferred.

Knowledge on azure and MFA is preferred.