Support Technician III

Kforce has a client that is seeking a Support Technician III in Carlsbad, CA. Summary: We are seeking an IT support professional to provide technical assistance, troubleshoot issues, and support end users across hardware, software, and account management functions. Responsibilities:

• Respond to support requests and resolve technical issues
• Document incidents and solutions within a ticketing system
• Identify recurring problems and escalate as needed
• Configure, deploy, and maintain computers, mobile devices, and peripherals
• Support users via phone, email, remote tools, and in person
• Troubleshoot Windows, macOS, Microsoft 365, and business applications
• Perform user account administration, including password resets and access management
• Assist with onboarding and offboarding, including equipment provisioning and recovery
• Coordinate hardware repairs, replacements, and vendor service requests
• Manage inventory and device lifecycle activities
• Escalate complex issues to advanced support teams
• Maintain documentation and contribute to process improvements
• Follow security, privacy, and compliance requirements
• Provide professional, customer-focused support and collaborate effectively with team members

Requirements:

• High School diploma/GED or equivalent required; Additional education or relevant experience may be considered in lieu of degree requirements
• 4+ years supporting end-user technology, including hardware, software, and device deployment
• Experience in a service desk, technical support, customer service, or high-volume support environment
• Experience with identity and access management, Microsoft 365 administration, remote support tools, and IT service management platforms
• Familiarity with mobile device support, including iOS, Android, and device management solutions
• Working knowledge of Windows and macOS environments
• Strong communication, presentation, and interpersonal skills
• Proficiency with Microsoft Office applications and the ability to quickly learn new technologies
• Customer-focused with strong organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience with business systems, reporting tools, CRM platforms, or enterprise applications is a plus

Schedule:

• Day shift position with an early start time
• Occasional weekend availability may be required based on business needs