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Support Technician Level 1

SURFTHING LLC

Annandale, MN

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JOB DETAILS
SALARY
$23–$27 Per Hour
SKILLS
Audiovisual, Communication Skills, Computer Maintenance, Computer Software, Consumer Electronics, Customer Support/Service, Desktop Administration, Desktop PC, Detail Oriented, Establish Priorities, Gaming, Hardware Repair, Health Insurance, Help Desk, Identify Issues, Microsoft Office, Microsoft Windows Operating System, Multitasking, Organizational Skills, PC Hardware, Peripheral Hardware, Problem Solving Skills, Software Simulation, Systems Administration/Management, Technical Support, Telephone Technology, Testing
LOCATION
Annandale, MN
POSTED
8 days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement

Support Technician Level 1


SurfThing in Annandale Minnesota, is a fast-growing leader in golf simulator technology with a culture that values honesty, transparency, and results—while keeping things fun.


Hourly Pay: $23.00–$27.00


Schedule:
Monday–Friday between 8:00 AM and 6:00 PM, with three available 8-hour shift options.


On-Call Rotation:
Rotating weekend on-call schedule with overtime pay provided for on-call coverage.


Benefits:


  • ICHRA 
  • 18 Days PTO 
  • Paid Holidays 
  • 401(k) Match after 1 year 
Technical Support Responsibilities


  • Identify, troubleshoot, and resolve hardware, software, and networking issues 
  • Install, configure, and maintain computer hardware, software, and peripheral devices 
  • Provide remote and phone-based technical support to customers and partners 
  • Guide customers through troubleshooting steps and clearly communicate technical solutions 
  • Manage and prioritize multiple support tickets in a fast-paced environment 
  • Document troubleshooting steps, resolutions, and support procedures accurately 
  • Support deployment and roll-out of new applications and system updates 
  • Test and evaluate new technologies, hardware, and software solutions 
  • Set up and configure Golf Simulators and related software for partners and customers 
  • Diagnose and test returned Golf Simulators to determine repair or replacement next steps 
  • Escalate unresolved or advanced technical issues to higher-level IT staff when necessary 
  • Follow up with customers to ensure issues are fully resolved and provide a positive support experience 
Qualifications & Experience


  • Minimum 1 year of experience in technical support, help desk support, desktop support, PC repair, or a related technical role 
  • Experience using remote desktop tools and help desk ticketing systems 
  • Strong troubleshooting and problem-solving abilities with attention to detail 
  • Working knowledge of Windows Operating Systems, Microsoft Office Suite, and basic networking concepts 
  • Ability to communicate technical information clearly to both technical and non-technical users 
  • Strong organizational skills with the ability to manage multiple priorities effectively 
  • Ability to learn new technologies and systems quickly in a hands-on environment 
  • Experience with PC hardware, gaming systems, simulators, AV equipment, or consumer electronics is a plus

About the Company

S

SURFTHING LLC

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