Support Technician (Telecommunications)

Goldbelt, Inc.

Rockville, Maryland

JOB DETAILS
SALARY
$35–$37 Per Hour
LOCATION
Rockville, Maryland
POSTED
30+ days ago
Overview:

Please note that this position is contingent upon the successful award of a contract currently under bid.

 

Accelerating the delivery of care and providing superior force health readiness across the Military, Federal, and Civilian landscapes. Taku is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas.

 

Summary:

We are seeking a detail-oriented and experienced Support Technician in Telecommunications.

Responsibilities:

Essential Job Functions:

  • Provide first-level support to end users for telecommunications and related IT issues via phone, email, or in-person.
  • Identify, research, and resolve technical problems related to voice, data, and video communication systems.
  • Document, track, and monitor issues using a ticketing system to ensure timely resolution and follow-up.
  • Escalate complex issues to higher-level support or vendors as needed.
  • Assist in the installation, configuration, and maintenance of telecommunications hardware and software.
  • Maintain accurate records of support activities, system configurations, and user interactions.
  • Collaborate with network and systems teams to ensure seamless integration and performance of telecom systems.
  • Provide support for VoIP systems, mobile devices, conferencing tools, and other communication platforms.
Qualifications:

Necessary Skills and Knowledge:

  • Strong problem-solving skills and ability to plan and deliver technical solutions independently.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple priorities and deliver under tight deadlines.
  • Strong analytical skills and attention to detail.

Minimum Qualifications:

  • Associate’s degree.
  • At least 2 years of experience and with providing telecom support.
  • Clearance: Public Trust
  • Citizenship: US Citizen by birth or naturalization

 

Pay and Benefits

The hourly range for this position is $35.00 - $37.00.

 

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

 

About the Company

G

Goldbelt, Inc.

Goldbelt, Incorporated is an urban Alaska Native, for‐profit corporation headquartered in Juneau, Alaska. Incorporated on January 4, 1974 following the Alaska Native Claims Settlement Act (ANCSA), Goldbelt’s primary mission is to manage assets and conduct business for the benefit of its more than 3,600 shareholders. Goldbelt first ventured into the logging and timber industry but later expanded its operations into tourism, which still remains an integral part of its operations. Today, the majority of Goldbelt’s revenue and income derives from government contracting and services.

Goldbelt’s shareholder base consists of Alaska Natives who are of Tlingit and Haida descent. The Tlingit and Haida tribes are the indigenous people of Southeast Alaska, whose rich history spans more than ten thousand years in the region. Goldbelt shareholders own the entire 272,000 shares of Goldbelt stock, representing assets in excess of $100 million in addition to over 32,000 acres of land in the vicinity of Juneau. Goldbelt seeks to honor and preserve the Tlingit culture - its history, art, dance, legends, and the traditions of its Alaska Native shareholders. Learn more about Goldbelt Heritage.

The company is named after a richly mineralized zone in Southeast Alaska that encompasses 33,000 acres of Goldbelt’s land holdings— an area that stretches along the mainland from Frederick Sound to Berners Bay. Learn more about Goldbelt Lands.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Other/Not Classified
FOUNDED
1974
WEBSITE
http://goldbelt.com