Support Worker - CYF

Support Worker - CYF

Salary

$35,000.00 Annually

Location

111 N. Pennsylvania Avenue, Wilkes-Barre, PA

Job Type

Full-time

Job Number

02054

Department

Children & Youth

Opening Date

07/07/2026

Closing Date

7/21/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Description

The Social Service Aide 3 is utilized by a unit of caseworkers and a supervisor to provide a wide variety of services. The primary work of the employee in this position centers on implementing various services identified in a Family Service Plan developed uniquely for each family. The Aide 3 will be required to understand the overall goals and objectives with the families that are accepted for services.

The Social Service Aide 3 is responsible for providing direct personal services to children and families accepted for services with Luzerne County Children and Youth Services, a public-child welfare agency.

Essential Duties and Responsibilities

The Social Service Aide 3 will work closely with and take direction from the unit supervisor regarding work assignments to assist families in attaining goals in their Family Service Plan. The Aide 3 will meet with the supervisor and caseworker together at least once a month to discuss safety issues and FSP compliance for families the Aide 3 is assisting.

• The Social Service Aide 3 needs to have a working knowledge of the physical, cultural, developmental, and social factors impacting on child abuse and neglect. The Aide 3 must possess the ability to identify safety issues and assist the caseworkers within the unit to provide appropriate community resource referrals.

• The Social Service Aide 3 will enhance his/her existing skills by participating in in-service training and other training that is relevant to the job functions. The worker in this position will complete a minimum of twenty hours of training per year.

• Families may be in need of assistance in functioning in any of the following areas:

• Household organization and maintenance

• Household budget

• Meal Preparation/Nutrition

• Obtaining medical care from professionals

• Assist in making appointments for services, notifying the client of such appointments, making arrangements for clients to get to appointments and following up to make sure clients attended the appointment(s) and if not what problems prevented attendance and assist in resolving these problems

• Parenting instruction & child development education. The Social Service Aide 3 is expected to provide information and instruction to parents regarding parenting skills and techniques. Work with families experiencing difficulties in supervision and discipline of children

• Transportation for families and children to medical visits, visitation and to other community services

• Other Duties will include:

• Communicating with clients by means of telephone contact and through in-person visits with the children and families within their homes

• Gathering information from clients and conferring with caseworkers in developing the Family Service Plan

• Completion of various agency and DPW forms, birth certificate and social security applications, and transportation forms

• Monitoring & supervising visitation between parents and children at the office, at the parents home, or where the caseworker has arranged for visits to take place. The Social Service Aide 3 will then discuss observations with the caseworker and Supervisor

• Documenting all contacts with clients, keep case notes, and make entries into the CYF computer system

• Serving parents with court related paperwork and testifying in court as warranted

• Keeping a variety of statistical information, completed, monthly, quarterly and annually The Social Service Aide 3 is expected to:

• Participate in agency staffing

• Have a working knowledge of available community resources and link client(s) to services(s) that assist him/her to reach his/her goal(s)

• Provide information and instruction to clients regarding the availability of community services and the specific procedures to obtain the services, such as food, heat, medical assistance, etc.

• Relate and communicate with clients and agency staff in a professional, positive manner

• Have some knowledge of child development

• Be flexible in regard to unit assignment and/or provision of assistance to other units-this may be requested as the needs of the agency change

• Perform other duties as required

Required Knowledge, Skills and Abilities

• Knowledge of interviewing methods and techniques.
• Knowledge of community resources.
• Knowledge of normal and dysfunctional behaviors.
• Knowledge of federal, state and county rules, regulations, policies and procedures.
• Knowledge of office practices and procedures.
• Ability to evaluate and analyze information obtained through interviews and general observation, reports, records, and other sources and to provide information to clients, families and social service and/or administrative staff.
• Ability to establish and maintain positive working relationships with clients, families, agency staff and other community agencies.
• Ability to implement developed training programs.
• Ability to follow oral and written instructions.
• Ability to assign and review the work of paraprofessional and clerical staff.
• Ability to communicate effectively both orally and in writing.

Minimum Qualifications

RECRUITMENT METHODS:

Applicants must meet one (or more) of the following method(s) to be considered for this vacancy:

• Transfer
• Reassignment
• Voluntary Demotion

ELIGIBILITY: ALL CANDIDATE(S):

1.) Must meet the minimum experience and training (METS) required for the job. The METs for this position are:

One year as a County Social Services Aide 2; or Graduation from high school, or its equivalency, and three years of experience in public contact work in a human services agency which included one year of experience in interviewing and obtaining information; or An associates degree in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences and one year of experience in a human services agency; or Any equivalent combination of experience and training.

2.) Be a resident of Pennsylvania.

3.) Be eligible for selection in accordance with merit system employment regulations

SELECTION CRITERIA:

1.) Meet the minimum experience and training required for the job.

2.) Meritorious Service - defined as:

The absence of any discipline above the level of written reprimand during the 12 months preceding the closing date on the posting,

The last due overall regular or probationary performance evaluation was higher than unsatisfactory. Seniority - a minimum of one year in the next lower class(es) by the closing date of this posting 07/21/2026.

APPLICATION INSTRUCTIONS:

1.) Interested qualified applicants must submit all the requested materials as specified in the "How to Apply." Failure to comply with the above application requirements will eliminate you from consideration for this position.

2.) Additional information may be obtained by contacting:

Megan Stone

Human Services Division Head

570-826-8800

megan.stone.ohs@Luzernecounty.org

POSITION DETAILS:

Full time

Permanent

Union

Hours: 8:00 AM to 4:00 PM (75 hours bi-weekly)

Ray Rate: 30

HOW TO APPLY:

All CANDIDATES must apply and submit an application via:

https://www.governmentjobs.com/CAREERS/LUZERNECOUNTY

If applying under the Promotion without Examination option, submit your last

Performance Evaluation Report with your application.

If you are contacted for an interview and need accommodations for the interview due to a disability, please advise the interviewer of the accommodations you require well in advance of the scheduled date.

LUZERNE COUNTY IS AN EQUAL OPPORTUNITY & AFFIRMATIVE ACTION EMPLOYER.\

I. Medical Insurance

The coverage begins for the employee the on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Cost to the employee to participate in the plan varies by the coverage selection and the number of dependents; and may be subject to collective bargaining agreement. The employee may also elect to opt out of the Countys medical insurance if proof of coverage is provided. Under this arrangement, the employee is provided with an annual opt out payment.

II. Vision and Prescription

The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Contributions may vary, subject to collective bargaining agreement.

III. Dental Coverage

The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Contributions may vary, subject to collective bargaining agreement.

IV. Life Insurance

A $50,000 life insurance policy is afforded to full-time employees, unless specified differently in a collective bargaining agreement. It remains in effect as long as the employee is actively employed and terminates upon resignation or retirement.

V. Retirement

All full-time employees and part-time employees working more than 1,000 hours per year qualify for Luzerne County retirement benefits, in which employees must contribute 5% of their earnings, and may choose to add to an additional voluntary contribution, not to exceed an additional 10%.

01

Maintain record of contacts made and services delivered to the clients/ residents; maintain schedule of client/resident contacts, meetings, and community contacts in order for services to be provided

• I have experience maintaining a record of contacts made and services delivered to clients/residents, and maintaining a schedule of client/resident contacts, meetings, and community contacts, in order to provide services.
• I have experience maintaining a record of contacts made or services delivered to clients/residents, OR I have experience maintaining a schedule of client/resident contacts or meetings
• I have completed college coursework related to this work behavior such as bookkeeping, etc.
• I have NO experience or training related to this work behavior.

02

Assists clients/residents and their families with activities of daily living (such as family budgeting, marketing, housekeeping standards, personal health and hygiene, nutrition, food preparation and storage, care of clothing and use of resources), direct clients/ residents in areas of childcare, and supervise interactions between children and parents per the caseworker.

• I have experience assisting clients/residents and their families with activities of daily living, directing them in areas of childcare, and supervising parent and children interactions.
• I have experience assisting clients/residents or their families with activities of daily living, or directing them in areas of childcare, or supervising parent and children interactions.
• I have completed college coursework related to this work behavior such as psychology, social work/welfare, sociology, etc
• I have NO experience or training related to this work behavior.

03

Provide transportation for clients to medical, dental and other needed services, including the transport to foster homes or other facilities; assist clients/residents to make appointments for services needed; arrange for transportation or give the client/resident appropriate travel directions to appointments to ensure appointments are kept; and supervise the attendance and monitor the behavior of children during appointments and visits.

• I have experience providing transportation for clients/residents to medical, dental or other needed services or facilities; assisting in making appointments or arranging for transportation; ensuring appointments are kept; and supervising the attendance and monitoring the behavior of children during appointments and visits.
• I have experience providing transportation for clients/residents to medical, dental or other needed services or facilities; and assisting in making appointments or arranging for transportation.
• I have experience assisting clients/residents in making appointments or arranging for transportation.
• I have NO experience related to this work behavior.

Required Question

Employer Luzerne County

Address Penn Place Building, Suite 225

20 N. Pennsylvania Avenue

Wilkes-Barre, Pennsylvania, 18702

Phone 570-826-8801

Website http://www.luzernecounty.org