Supportive Housing Case Manager

The Supportive Housing Case Manager (Ages 18–25) supports young adults in securing and keeping stable housing while building life skills and independence. Using a positive, youth-centered approach, you’ll carry a small caseload (12–18 clients), offer flexible one-on-one guidance, and connect them to education, jobs, and community resources. This is a rewarding role for anyone who enjoys cheering young people on as they step confidently into adulthood.

Key Responsibilities

• Conduct intake assessments, develop individualized housing stability/service plans, and update plans quarterly or as needs change.

• Assist clients in securing and maintaining permanent housing (lease signing, landlord mediation, rental arrears negotiation, unit inspections, etc.).

• Coordinate medical, mental health, substance use treatment, benefits enrollment (SSI/SSDI, SNAP, Medicaid), employment, and other supportive services.

• Use harm-reduction and trauma-informed approaches in all client interactions.

• Advocate for clients with landlords, courts, hospitals, and benefit agencies.

• Facilitate crisis intervention and de-escalation when needed; participate in on-call rotation (if applicable).

• Participate in case conferences, staff meetings, and regular supervision.

• Collaborate with property managers, housing navigators, peer specialists, and clinical teams.

• Bachelor’s degree in social work, psychology, human services, or related field (preferred).

• At least 1–2 years of case management experience with people experiencing homelessness, mental illness, substance use, or trauma.

• Knowledge of Housing First, harm reduction, trauma-informed care, and motivational interviewing (preferred).

• Proficiency with Microsoft Office.

• Excellent organizational, documentation, and time-management skills.

• Ability to work independently in the field and manage a flexible schedule (some evenings/weekends).

• Ability to pass background checks.

Physical Demands

• Frequent travel throughout the service area for home visits and meetings

• Ability to manage emotionally intense situations and secondary trauma

• Lifting: Must be able to lift and carry items weighing up to 50 pounds occasionally.

• Standing/Walking: Requires standing and walking for extended periods during shifts.

• Bending/Stooping: Frequent bending, stooping, and reaching to access materials stored at various heights.

Job Type: Full-time

Expected hours: 40 per week

Schedule:

• 8-hour shift

• Monday to Friday (8am - 4pm)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• As needed

Work Location: In person