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Suppression Service Manager

Century Fire Protection

Duluth, GA

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JOB DETAILS
SKILLS
Best Practices, Billing, Budgeting, Corrective Action, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Documentation, ERP (Enterprise Resource Planning), Fire Suppression/Control, Lift/Move 25 Pounds, Maintain Compliance, Maintenance Services, Microsoft Office, National Fire Protection Association (NFPA), National Sales, Office Equipment, On Site Support, Project/Program Management, Quality Control, Quality Management, Regulations, Regulatory Compliance, Sales Management, Sales Support, Service Delivery, Standards Development, Time Management
LOCATION
Duluth, GA
POSTED
7 days ago
Div. 32 Duluth, GASummaryResponsible for The Kitchen Hood Suppression Service Manager for National Accounts is responsible for overseeing the inspection, service, maintenance, and compliance of commercial kitchen fire suppression systems across a portfolio of national account customers. This role ensures consistent service delivery, regulatory compliance, and high customer satisfaction while coordinating with field technicians, vendors, and internal teams nationwide.Essential Duties and Responsibilities include the following. Other duties may be assigned.* Manage service and inspection programs for kitchen hood fire suppression systems across national account locations* Ensure compliance with applicable fire codes and standards (e.g., NFPA 17A, NFPA 96, and local regulations)* Coordinate scheduling and dispatch of field technicians and subcontractors across multiple regions* Serve as the primary point of contact for national account clients, maintaining strong relationships and ensuring service expectations are met* Oversee quality control of inspections, maintenance, and repairs to ensure consistency and accuracy* Review service reports, deficiency notes, and corrective actions for completeness and compliance* Develop and implement standardized processes and best practices across all service locations* Manage project timelines, service deliverables, and reporting requirements* Monitor and control service-related costs, budgets, and invoicing accuracy* Support sales and account management teams with technical expertise and service program development* Ensure proper documentation and recordkeeping for all inspections and services performedEducation and/or ExperienceBachelor's degree and 5 years' experience in fire protection systems, with a focus on kitchen hood suppression systems; strong knowledge of NFPA standards, especially NFPA 17A and NFPA 96; experience managing national or multi-site service accounts preferred.Computer SkillsProficiency in Microsoft Office applications; experience with CRM systems, ERP platforms, and service management tools preferred.Physical DemandsOffice-based, ability to sit at a computer for extended periods and use standard office equipment. Occasional lifting of up to 25 pounds.

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Century Fire Protection

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